Ahmed Quds

• Built and maintained strong client relationships, delivering tailored insurance solutions.

• Consistently exceeded quarterly sales targets through strategic prospecting and retention.

• Led client presentations and engagement sessions, enhancing customer satisfaction.

• Resolved client issues with speed and empathy, strengthening long-term partnerships.

• Created operational reports and guidelines to inform decision-making and improve workflows.

• Managed deadlines, tracked project milestones, and ensured timely delivery.

• Coordinated across departments to ensure alignment and effective execution.

• Oversaw critical operational functions, team coordination, and service delivery.

• Led the execution of several digital transformation projects, including:

• Change Class Automation: Streamlined client plan upgrades and modifications.

• Group Secretary Mobile App: Delivered a mobile tool for clients to manage group services.

• Group Secretary Online Revamp: Improved UX and functionality of B2B service portals.

• Saudi Citizens Online Enhancements: Boosted usability and accessibility of national portals.

• Electronic Medical Declarations: Reduced manual intervention by digitizing Medical Declarations form.

• Electronic Maintenance Form: Reduced manual intervention by digitizing maintenance requests.

• Arabic Language Integration: Enhanced inclusivity by adding Arabic to digital services.

• Supported service excellence initiatives and daily operations across departments.

• Improved productivity by adopting new tools and process enhancements.

• Maintained accuracy and timeliness in service delivery under dynamic conditions.

• Actively contributed to a positive team environment and customer satisfaction.