Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Ahmed Raffa

Ahmed Raffa

Jeddah,Saudi Arabia

Summary

Dynamic and results-driven professional with a background in IT and a proven track record of driving successful projects. Eager to leverage expertise in project management, client relations, and strategic analysis to excel in a consulting role.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

IT Assistant Manager

Future Arrow Tech
Jeddah, Saudi Arabia
09.2022 - 03.2024
  • Led the end-to-end development of a new reservation system, overseeing team recruitment and all project-related technological requirements.
  • Managed all tech requirements and processes for Lugmety's participation in the Red Sea International Film Festival.
  • Managed technology resources within department budgets.
  • Analyzed system and software requirements to meet operational needs.
  • Identified skill gaps and restructured IT team, increasing department capabilities.


IT Officer

Future Arrow Tech
Jeddah, Saudi Arabia
09.2021 - 09.2022
  • Reduced user abandonment in the account creation process by 20%.
  • Oversaw administration including for job scheduling, user account management and infrastructure replacement.
  • Conducted risk assessments to identify system weaknesses and recommend improvements.
  • Maintained system security through regular testing and servicing.
  • Protected data and systems from viruses by maintaining robust security.

Clinic Administrator

Mohammed Khalil Fageeh Clinics
Jeddah, Saudi Arabia
09.2020 - 07.2021
  • Updated patient records with current, accurate information for excellent care continuity.
  • Managed clinic diary bookings and updated calendars for efficient service planning.
  • Used team and customer feedback to continually evolve and improve service provisions.
  • Led multidisciplinary teams in delivering exceptional care throughout patient visits.
  • Marketed clinic activity on websites and social media and increased online following by 50%.
  • Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.

Education

Diploma of Education - Sciences

Cambridge IGCSEs
Jeddah
09.2010 - 07.2013

Bachelor of Engineering - Computer Engineering

University of Business & Technology
Jeddah
09.2017 - 06.2020

Skills

  • Project Management
  • Strategic Planning
  • Client Relationship Management
  • Crisis management
  • Software testing
  • SQL
  • Office 365
  • Training and Development
  • Effective communication
  • Reporting template development

Certification


  • IELTS (International English Language Testing System) - Score 7.5
  • Harvard Business School - Boston Edx Online Course: Entrepreneurship in Emerging Economies
  • Udemy Oracle SQL certification course
  • Codecademy Intermediate Javascript programming course
  • Codecademy HTML programming course
  • Codecademy CSS programming course
  • Udemy Flutter course
  • Currently enrolled in The Corporate Strategy online Course from the University of London

Timeline

IT Assistant Manager

Future Arrow Tech
09.2022 - 03.2024

IT Officer

Future Arrow Tech
09.2021 - 09.2022

Clinic Administrator

Mohammed Khalil Fageeh Clinics
09.2020 - 07.2021

Bachelor of Engineering - Computer Engineering

University of Business & Technology
09.2017 - 06.2020

Diploma of Education - Sciences

Cambridge IGCSEs
09.2010 - 07.2013

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Ahmed Raffa