Ahmed Ragab
Dubai
Summary
Sales and Customer Service professional with 4+ years of experience that put to use identifying sales opportunities through sales activation, people management, relationship development, and networking to improve sales bottom line and increase company revenue.
Overview
20
20
years of professional experience
Work History
Sales Supervisor
Makkiyah Car Rental
07.2021 - Current
- Effectively communicate and offer services to enhance customer’s experiences
- Direct and supervise employees engaged in sales, operation, financial processes, and performing services for customer
- Assist sales representatives and team to meet and exceed goal
- Monitor sales activities to ensure that customers receive satisfactory service
- Personally welcome customers with a pleasant greeting and answer questions in a friendly manner
- Showcase the dealership’s vehicles and explain their features and warranties to customer
- In-depth knowledge of the dealership’s vehicles, finance options, and sales process
- Answer customer questions about cars, financing, and renting process
- Preparing the reservation report and arranging vehicle
- Reading, collecting, and transcribing data to complete accurate paperwork
- Following up on overdue agreements
- Preparing a car cleanliness report
- Prepare business report, Clarify the amounts owed and business loss report
- Coordination with the operating team for delivery and collection
- Confidence to create a positive impression on customer
- Negotiation skills to offer deals that satisfy customers while ensuring profit for the company
Accountant
Hosseinieh General Contracting
08.2015 - Current
- Maintained detailed records of all financial transactions including journal entries and account reconciliations
- Performed reconciliations between bank accounts and internal ledgers
- Calculated and documented payroll data for processing
- Managed accounts payable and receivable functions, ensuring timely payments of invoices
- Developed monthly, quarterly, and annual financial reports for management review
- Prepared accounting information, producing financial statements in accordance with accounting principles
Accountant
Dolphin for Engineering & Water Technology
09.2010 - Current
- Calculated and documented payroll data for processing
- Maintained detailed records of all financial transactions including journal entries and account reconciliations
- Performed reconciliations between bank accounts and internal ledgers
- Managed accounts payable and receivable functions, ensuring timely payments of invoices
- Managed accounts receivable and accounts payable, assisting with transactional-level tasks
- Generated periodic reports such as balance sheets, income statements, cash flow statements
- Reviewed general ledger accounts for accuracy and completeness of information
Tour Guide
La Voyage de Pharon
08.2008 - Current
- Developed comprehensive knowledge of local attractions, history, and culture
- Demonstrated ability to provide informative and entertaining tour experiences for groups of all sizes
- Exhibited strong interpersonal skills when interacting with clients from diverse backgrounds
- Answered questions from visitors and provided directions as needed
- Guided groups through various sites, providing detailed information about the sites and their history
- Managed and led small and large groups of guests while conducting public and private tours
- Assisted in set up and preparation for tour experiences
- Recommended attractions and activities for visitors based on their interests
- Excelled at providing excellent verbal communication to guests in both English and Spanish
- Maintained accurate records of all transactions related to tours
Tour Leader
Alnaggar Travel Agency
06.2005 - Current
- Provided guidance and support for junior staff members who had recently joined the team
- Exhibited an excellent knowledge of the history and culture of destinations visited, providing entertaining talks and guided tours for visitors
- Provided support for passengers with special requirements or disabilities, making sure their needs were met throughout the journey
- Showed a high degree of flexibility when dealing with last minute requests from customers, often finding creative solutions to meet their needs
- Developed and maintained excellent relationships with customers, colleagues and suppliers while providing exceptional customer service
- Communicated effectively with other staff members involved in organising tours, ensuring all tasks were completed efficiently
- Ensured compliance with health and safety regulations when organising trips, including carrying out risk assessments prior to departure
- Actively sought feedback from customers after each trip, using it to improve future services offered
- Successfully managed tour bookings and payments, ensuring accurate financial records were kept at all times
- Demonstrated strong leadership skills by leading groups of up to 30 people on tours in various locations
Sales Executive
Radheena Car Rental
03.2019 - 05.2021
- Tracked various statistics and kept detailed records to support the human resources department
- Complied general ledger entries on a short schedule with 100% accuracy
- Completed daily accounting tasks-Achievements
- Reduced annual tax adjustments through better financial control
Operation Executive
Almawakeeb Car Rental
03.2017 - 02.2019
- Managed daily operations, ensuring all tasks were completed on time and within budget
- Coordinated with vendors to ensure timely delivery of products or services
- Supervised teams of up to 20 personnel, providing guidance when needed
- Developed and implemented efficient processes to streamline operational activities
Education
Bachelor - Accounting
Cairo University
07.2009
Skills
- Problem Solving
- Critical thinking
- Adaptability
- Customer Service
- Communication Skills
- Ability to Multitask
- Time Management
- Fast Learner
- Effective Time Management
- Communication
- Ability to Work Under Pressure
- Ability to Work in a Team
Additional Information
UAE Driver's License Holder
Languages
Arabic
English
French
Personal Information
Nationality: Egyptian
Timeline
Sales Supervisor
Makkiyah Car Rental
07.2021 - Current
Sales Executive
Radheena Car Rental
03.2019 - 05.2021
Operation Executive
Almawakeeb Car Rental
03.2017 - 02.2019
Accountant
Hosseinieh General Contracting
08.2015 - Current
Accountant
Dolphin for Engineering & Water Technology
09.2010 - Current
Tour Guide
La Voyage de Pharon
08.2008 - Current
Tour Leader
Alnaggar Travel Agency
06.2005 - Current
Bachelor - Accounting
Cairo University
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