Ahmed Rajab Alzahrani
Riyadh
Summary
Results-driven Application Operations Lead with a strong background in Information Systems, Cloud Computing, and DevOps. Adept at managing enterprise applications, optimizing infrastructure, and implementing automation for efficiency. Strong problem-solving abilities with expertise in SQL, Linux, Windows Servers, Kubernetes, and Elastic Search. Passionate about technology, innovation, and driving business solutions through data and system enhancements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Application Operations Lead
THIQAH Business Services
01.2023 - Current
- Responsible for configuration, optimization, documentation and support of the infrastructure components which are hosted in collocated facilities and cloud services
- Participate in team activities (iteration planning, scrum, deployment, automation) while working with product managers, business partners, and stakeholders
- Build automation to prevent problem recurrence
- Develop, enhance and deploy monitoring solutions and assist in evaluating infrastructure improvements for long term growth and cost efficiency
- Focusing on the day-to-day operations of rapidly expanding Enterprise Business Applications, ensuring service scalability and reliability
- Responsible for applications and middleware sustainment maintenance and delivery work
- Installs, configures and supports Web and Application servers on Linux and Windows
- Responsible for performance monitoring, analysis, capacity planning & scalability
- Escalation subject matter expert for advanced Cloud hosted application solution break-fix conditions
- Troubleshooting difficult production issues memory leaks, networking problems, intermittent failures, across the stack
- Software Tools (SQL, K8s, Azure DevOps Pipelines, API "Ocelot", Vault, Argo, Rancher, Elastic, Postman, PAM Safeguard)
- Ivanti Ticketing System
- DR Drill Activity
- Reporting to next level management
Application Operations Specialist
Confidential Government (Royal Court)
08.2022 - 01.2023
- Providing software application support
- Performing analyses on software application functionality and suggesting improvements
- Ensuring effective front-end and back-end functionality of applications
- Consulting with the software development team, internal users, and clients to improve application performance
- Managing code migration across environments to ensure continued and synchronized functionality
- Establishing the root causes of application errors, and escalating serious concerns to the software development team
- Keeping a record of configuration changes and scheduling application updates
- Documenting processes and monitoring application performance metrics
- Providing front-end support to clients and colleagues in other departments
- RedHat Enterprise Linux
- Ubuntu Enterprise Linux
- Software Tools (Selenium, Nginx, Redis, API, SQL)
- Reporting to next level management
Application Operations Specialist
STC Solutions
07.2020 - 08.2022
- Correcting errors if any and modifying the existing software
- Upgrade interfaces by updating the hardware for better performance of the system
- Provide expertise and technical knowledge about an application or suite of applications
- Answer queries and resolve issues and escalate or close tickets as necessary
- Train users on specific applications and document creation
- RedHat Enterprise Linux
- Jira Ticketing System
- Azer Ticketing System
- Reporting to next level management
Data Analyst Specialist
Saudi National Water Company (NWC)
11.2019 - 06.2020
- Managing master data, including creation, updates, and deletion
- Provide quality assurance of imported data, working with quality assurance analyst if necessary
- Visualisation data with Microsoft Power BI
- Visualisation data with Microsoft Excel
- Design a Dashboard with Microsoft Power BI
- Reporting to next level management
Customer Service Team Leader
SmartLink Customer Contact Services
04.2009 - 01.2011
- Planning, scheduling and supervising staff daily rosters
- Staff management including dispute resolution, compliments and complaints
- Addressing clients' concerns in a professional and timely manner over the phone and Emails
- Providing staff and clients with efficient support as needed
- Conduct professional internal and external communications
- Regular and urgent reporting to the customer services manager
- Collaborate with office team members to provide the highest quality service
Education
Bachelor of Information Sciences - Information Systems
Massey University
07-2019
Certificate of Foundation Studies -
Massey University
01.2016
Diploma of English Language -
Massey University
01.2014
Skills
- Professional reporting
- Scheduling
- Organizing
- Archiving skills
- Microsoft office
- ERP software
- CRM software
- SQL
- Linux
- Windows Servers
- K8s
- Elastic
- Customer service
- Interpersonal skills
- Multi-cultural skills
- Positive attitude
- Hardworking ethic
- Calm under pressure
Certification
- 01/2025, Project Management Professional (PMP), Project Management Institute (PMI)
- 01/2024, Google Cloud Certified - Associate Cloud Engineer, Google Cloud
- 01/2024, Database Architecture, Scale, and NoSQL with Elasticsearch, The University of Michigan
- 01/2023, Kubernetes and Cloud Native Associate Exam (KCNA), The Linux Foundation
- 01/2021, ITIL Foundation Certificate in IT Service Management, Axelos
- 01/2020, Microsoft Power BI - Up & Running With Power BI Desktop, Udemy Platform
- 01/2020, Microsoft Excel Data Analysis and Dashboard Reporting, Udemy Platform
- 01/2015, Project Management Course, New Zealand Institute of Science & Technology (NZIST)
- 01/2015, Course in Balancing Task Achievement with Supportive Behaviours in Workplace, New Zealand Institute of Science & Technology (NZIST)
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Application Operations Lead
THIQAH Business Services
01.2023 - Current
Application Operations Specialist
Confidential Government (Royal Court)
08.2022 - 01.2023
Application Operations Specialist
STC Solutions
07.2020 - 08.2022
Data Analyst Specialist
Saudi National Water Company (NWC)
11.2019 - 06.2020
Customer Service Team Leader
SmartLink Customer Contact Services
04.2009 - 01.2011
Certificate of Foundation Studies -
Massey University
Diploma of English Language -
Massey University
Bachelor of Information Sciences - Information Systems
Massey University
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