Summary
Overview
Work History
Education
Skills
Training
Timeline
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AHMED RAJEH

Jeddah

Summary

I'm excited to grow in the hospitality industry, driven by my passion for great guest service and commitment to high standards. I look forward to working with a team to create memorable experiences for guests.

Overview

2026
2026
years of professional experience

Work History

Business Development Executive

SHANGRI-LA JEDDAH
Jeddah, Saudi Arabia
04.2025 - Current
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Assisted in the development of promotional materials such as brochures, flyers.
  • Negotiated contracts with clients for new business development initiatives.
  • Established strong relationships with key decision makers within client organizations.
  • Conducted market research and identified potential business opportunities.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Reservations Agent

SHANGRI-LA JEDDAH
Jeddah
12.2021 - Current
  • Managed and processed room reservations via phone, email, and online channels, ensuring accurate bookings and customer satisfaction.
  • Handled guest inquiries, complaints, and special requests efficiently, ensuring a high level of guest service.
  • Presented findings to faculty and peers and received excellent marks for innovation

Front Desk Agent

VIVID HOTEL
11.2019 - 02.2021
  • Greet and welcome guests upon arrival, providing a friendly and professional first impression
  • Check-in/check-out guests efficiently, ensuring accurate billing and room assignments
  • Handle guest inquiries, requests, and complaints, resolving issues promptly to ensure satisfaction
  • Manage reservations and room availability, optimizing occupancy rates

Front Desk Agent

PALM BOUTIQUE
11.2018 - 07.2019
  • Assist with administrative tasks, including phone calls, emails, and filing
  • Check-in/check-out guests efficiently, ensuring accurate billing and room assignments
  • Uphold safety and security protocols, ensuring guest and property safety at all times

F&B Service Associate

SHANGRI-LA JEDDAH
Jeddah
  • Delivered exceptional food and beverage service to guests in both fine dining and casual settings, ensuring a memorable experience.
  • Assisted in setting up, serving, and clearing tables, maintaining cleanliness and organization in dining areas.
  • Worked closely with kitchen staff to ensure timely and accurate delivery of orders.

Education

Bachelor's Degree - Hospitality Management

King Abdulaziz University
01.2022

Skills

  • Sales and marketing
  • Building cross-functional teams
  • Strategies development
  • Adaptability
  • Client relationship management
  • Team collaboration
  • Sales strategies
  • Strong sales proposal writer

Training

  • Le Roches
  • Diploma, Hospitality Experience program 2022
  • Gained practical knowledge in luxury hospitality management, focusing on guest relations and personalized services.
  • Ministry of Hajj & Omrah
  • Croud Safety & Management 2023
  • Assisted in coordinating and supporting pilgrims during Hajj and Umrah, ensuring smooth and efficient experiences.

Timeline

Business Development Executive

SHANGRI-LA JEDDAH
04.2025 - Current

Reservations Agent

SHANGRI-LA JEDDAH
12.2021 - Current

Front Desk Agent

VIVID HOTEL
11.2019 - 02.2021

Front Desk Agent

PALM BOUTIQUE
11.2018 - 07.2019

F&B Service Associate

SHANGRI-LA JEDDAH

Bachelor's Degree - Hospitality Management

King Abdulaziz University

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