Ahmed Reyad
Jeddah,Makkah
Summary
Accomplished professional with expertise in customer service, operational management, and data analysis. Demonstrated success in problem solving, team supervision, and budget management. Skilled in quality management, performance metrics analysis, and workflow optimization. Focused on driving organizational success through strategic initiatives and continuous improvement.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operation Manager
BONNON COFFEE CO.LTD
JEDDAH, Makkah
10.2024 - 12.2025
- Supported service quality maintenance through established quality control practices.
- Assisted in safeguarding company assets by executing risk management plans.
- Facilitated vendor negotiations to achieve optimal pricing and terms.
- Oversaw daily operations to ensure business continuity.
- Encouraged team collaboration by organising regular staff meetings and feedback loops.
- Introduced measures for cost reduction to minimise overheads.
- Aided in budget preparation for fiscal responsibility.
- Streamlined workflow for productivity improvement.
- Ensured efficient business operations by aligning staff tasks with their strengths.
- Maintained health and safety compliance through continuous monitoring.
- Contributed to organisational policy development for enhanced administrative oversight.
- Examined operational issues, prepared reports, and supported problem resolution.
- Assisted in planning revenue strategies to foster growth.
Operation Manager
Boom Coffee Co.
Tabuk, Tabuk Region
08.2021 - 09.2024
- Maintained high standards of service by implementing quality control procedures.
- Implemented risk management plans, securing company assets.
- Directed daily operations, ensuring smooth business continuity.
- Formulated strategic plans, driving company growth and expansion.
- Achieved team collaboration with regular staff meetings and feedback loops.
- Introduced cost-saving measures to reduce overheads.
- Managed budget preparations for fiscal responsibility.
- Conducted employee training programmes to enhance skill sets.
- Improved workflow efficiency for enhanced productivity.
- Coordinated cross-departmental initiatives to achieve overall business objectives.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
Area Manager
Barns Coffee AL Riyadh
Riyadh, Riyadh Region
09.2020 - 08.2021
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Led multiple teams across different areas, fostering collaboration and communication.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Promoted positive work environment which increased employee retention rate.
- Oversaw successful product launches contributing to increased market share.
- Analysed sales data regularly for informed decision-making processes.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Trained members of team for improved overall productivity.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Trained members of team for improved overall productivity.
Area Manager
BONNON COFFEE CO.LTD
JEDDAH, Makkah
01.2017 - 08.2020
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Led multiple teams across different areas, fostering collaboration and communication.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Promoted positive work environment which increased employee retention rate.
- Fostered culture of continuous improvement within organisation.
- Improved team efficiency by implementing new strategies for task delegation.
- Oversaw successful product launches contributing to increased market share.
- Analysed sales data regularly for informed decision-making processes.
- Streamlined operations by introducing innovative managerial procedures.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Trained members of team for improved overall productivity.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Created and implemented best practice policies and processes to aid operational performance.
- Managed team of 60 staff, driving performance with motivational strategies to exceed sales targets.
- Analysed sales reports to identify trends and update strategies.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Used multi-source data to determine sales and delivery terms for products and services.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
Multi-Unit Manager
BONNON COFFEE Co.Ltd
Jeddah, Makkah
04.2015 - 01.2017
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Store Manager
BONNON COFFEE Co.Ltd
Jeddah, Makkah
02.2014 - 03.2015
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Implemented promotional displays to increase product visibility and sales.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Assisted customers in locating products around shop floor promptly.
- Maintained organised stock room for easy accessibility of goods.
- Streamlined operations to maximise efficiency and minimise waste.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Coached underperforming employees improving their job performance significantly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
- Handled cash transactions accurately, minimising financial discrepancies at till.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
Assistant Store Manager
Starbucks
Alexandria, Egypt
03.2013 - 01.2014
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Ensured timely stocking of products on shelves to maintain well-stocked shop floor.
- Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
- Streamlined inventory management for optimal stock level maintenance by implementing efficient tracking system.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Managed cash registers, handled financial transactions accurately.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout store.
- Maintained health and safety standards within store to ensure compliance with company policies and legal requirements.
- Developed strong relationships with suppliers for prompt delivery of orders.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Coordinated staff meetings for improved communication and team morale.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Led daily operations to maintain smooth store running.
- Attended to customer needs promptly, leading shop teams by example.
- Mentored staff on handling and resolving customer concerns.
- Delegated tasks to staff to meet daily service requirements.
- Monitored stock levels and ordered popular items to meet customer demand.
- Approved customer refunds and exchanges upon close item inspection.
- Motivated sales teams to achieve daily store targets.
- Displayed goods and prices clearly to maximise customer interest.
- Instructed staff on point-of-sale till operation and transaction processing.
- Maximised store revenue through add-on sales and offer promotion.
- Observed customer buying trends to maximise future revenue opportunities.
Lead Barista
Starbucks
Alexandria, Egypt
10.2010 - 02.2013
- Ensures that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products. As ‘lead worker’, supports store management in ensuring daily operating procedures are followed by all staff during shift. 1-Customer Service 2-Quality Beverages 3-Store Operations 4-Profitability 5-People Development
- Led team meetings to improve communication and teamwork amongst staff.
- Developed unique coffee blends to enhance customers' experience.
- Balanced high-speed service without compromising on quality standards during peak hours.
- Maintained stock levels to avoid any shortages or excesses.
- Tracked inventory levels regularly, avoiding unnecessary wastage.
- Handled cash transactions accurately for smooth business operations.
- Improved customer satisfaction by providing quick and friendly service.
- Ensured high standard of cleanliness with regular cleaning and maintenance tasks.
- Trained new staff members for efficient operation of coffee machines.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Streamlined work process flow with efficient task delegation among teammates.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Supported serving staff with fast, accurate beverage preparation.
- Followed food safety and hygiene requirements to protect guests.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
Barista
Starbucks
Cairo, Egypt
04.2008 - 10.2010
- Ensures that store standards are met by providing customers with prompt service, quality beverages and products within friendly, welcoming and clean store environment. 1-Customer Service / Quality Beverages. 2-Store Operations. 3-Cash Handling, Stock Control and retail Sales.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Assisted in inventory control measures for effective stock management.
- Maintained cleanliness of café area whilst preparing orders.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Performed cash handling duties accurately to maintain financial integrity.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Managed high volume orders during peak hours maintaining quality of service.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Provided welcoming atmosphere to customers, promoting return visits.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Built and nurtured customer loyalty by remembering personal preferences.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
Receptionist
Solimar Sharming Inn
Sharm Elshikh, Egypt
06.2004 - 05.2007
- Completed data entry tasks whilst adhering to strict deadlines.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Ensured availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Maintained organised reception area for professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained accurate logs of visitor entries for security purposes.
Education
Acceptable Degree - Social Work
The High Institute for Social Service
Nasr City 09.2002 - 05.2007
Skills
- Customer service and support
- Operational management
- Data analysis
- Creative problem solving
- Team building and supervision
- Budget management
- Effective communication
- Quality management
- Performance motivation and delegation
- Cost control and reporting
- Leadership management
- Performance metrics analysis
- Workflow optimisation
- Operational leadership
- Profit and loss understanding
Certification
- BTP
- SSTP
- RMT
- Coffee Master
- Learning Coach
- Leadership
- Management Concepts and Skills
Software
- Pynagon System
- FMC System
- Odoo System
Timeline
Operation Manager
BONNON COFFEE CO.LTD
10.2024 - 12.2025
Operation Manager
Boom Coffee Co.
08.2021 - 09.2024
Area Manager
Barns Coffee AL Riyadh
09.2020 - 08.2021
Area Manager
BONNON COFFEE CO.LTD
01.2017 - 08.2020
Multi-Unit Manager
BONNON COFFEE Co.Ltd
04.2015 - 01.2017
Store Manager
BONNON COFFEE Co.Ltd
02.2014 - 03.2015
Assistant Store Manager
Starbucks
03.2013 - 01.2014
Lead Barista
Starbucks
10.2010 - 02.2013
Barista
Starbucks
04.2008 - 10.2010
Receptionist
Solimar Sharming Inn
06.2004 - 05.2007
Acceptable Degree - Social Work
The High Institute for Social Service
09.2002 - 05.2007