AHMED REZA
Makkah Region,Al Usaylah dst.
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic Cashier with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Organised and dependable team leader with 3 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
BARISTA
LOCATION CAFE
Makkah , Saudi Arabia
2017.09 - Current
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service
- Maintained and operated espresso machines, blenders and commercial coffee brewers
- Maintained clean, organised cafe workspace, enabling co-workers to readily locate required supplies
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements
- Studied and re-designed processes to improve quality of coffee and cafe products
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Portioned dry ingredients for speedy food preparation.
Education
Arts - undefined
GACHBARI IDEAL COLLEGE
2014.01 - 2016.05
Skills
- Team player
- Customer Service
- Health and Safety
- Multitasking
- Food preparation
- Attention to Detail
- POS Systems
- Menu memorisation
- Espresso machine operation
- Quick learner
- Performance improvement
- New staff training
- Strong communication
- Speedy and efficient
- Safe food handling practices
- Espresso calibration
- Grinder calibration
- Product displays
- Active listening
- Complaints resolution
- Latte art
- Dietary requirement awareness
- Cold drip techniques
- Flavoured syrup measurements
- Kitchen cleanliness and organisation
- POS system expertise
- Menu memorization
Accomplishments
- Supervised team responsible for executing well on projects, leading to 10-15% increased revenue.
Personal Information
Title: BARISTA
Languages
English
Intermediate
B1
Arabic
Upper intermediate
B2
Hindi
Upper intermediate
B2
Bengali
Advanced
C1
Additional Information
IQAMA NUMBER: 2477131045
RELIGION: ISLAM
MARITAL STATUS: MARRIED
Timeline
BARISTA
LOCATION CAFE
2017.09 - Current
Arts - undefined
GACHBARI IDEAL COLLEGE
2014.01 - 2016.05