Ahmed Roshdy
Riyadh
Summary
Professional business analyst with expertise in advanced estimation, time management, and people management. Demonstrates exceptional presentation and communication skills, underpinned by a strong foundation in customer service. Committed to applying the principles of the seven habits of highly effective people to drive organizational success and efficiency.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
acting service manager
Mohamed Youssef Naghi Motors
Riyadh, Riyadh Region
05.2024 - Current
- Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Fostered strong relationships with clients through excellent customer service skills.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
Production manager
Abd El Latif Jamil
06.2021 - 04.2024
- Oversee operations in an auto service unit to ensure compliance with quality standards
- Contact clients and convince them to bring vehicles to their unit for repairs
- Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
- Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
- Conduct price negotiations with clients to reach a favorable bargain for both management and client
- Oversee the hiring and training of an effective auto service team
- Maintain accurate record of all accounts and relevant financial information
- Monitor inventory to regulate and ensure availability of required vehicle parts
- Ensure automotive service staff comply with environmental laws and regulations
- Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
- Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
- Assign and schedule work duties to auto service staff according to their skills
- Follow up customers to obtain feedback and ensure they are satisfied with received service
- Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry
Reception Manager
Abd El Latif Jamil
09.2020 - 09.2021
- Analyze reception productivity reports and take corrective action for improvement
- Analyze customer feedback and find solutions to resolve the complaints
- Establish new customer relationships and maintain rapport with existing/long-term customers
- Manage and interpret customer requirements by listening to clients and questioning to understand, anticipate and exceed their needs
- Prioritize jobs returned & liaise with the Workshop Supervisors to take corrective actions
- Analyze the performance of service advisors and review results with the Service Manager for improvement and appraisal
- Managing the appraisals and performance management of staff
- Leading, monitoring and motivating the team; providing guidance and support
- Allocate jobs correctly to service advisors to maintain maximum reception utilization
- Report to the Service Manager about overall reception activities
- Ensure that the revenue target is achieved monthly
- Insure meeting the target for NPS monthly
Service Advisor
Mohamed Youssef Naghi Motors " Jaguar , Land Rover "
04.2016 - 04.2017
- Greet and receive customers when they arrived at the parts and service center
- Answer questions about service outcome
- Advise customers about warranty protections and potential cost savings
- Manage the service center's workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pickup
- Insure meeting the revenue target monthly and using upselling skills
- Insure meeting NPS target monthly
Service Advisor
Abd El Latif Jamil
02.2010 - 04.2016
- Greet and receive customers when they arrived at the parts and service center
- Answer questions about service outcome
- Advise customers about warranty protections and potential cost savings
- Manage the service center's workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pickup
- Insure meeting the revenue target monthly and using upselling skills
- Insure meeting CSI target monthly
Education
B.SC. - Bachelor of Engineering
High ins:tute of Engineering
Skills
- Presentation skills
- Professional business analyst
- Seven habits of highly effective people
- Advanced Estimation
- Estimation
- Time Management
- Communication Skills
- People management
- Customer service
Custom
Furnished upon request
Personal Information
- Nationality: Egyptian
- Marital status: single
Timeline
acting service manager
Mohamed Youssef Naghi Motors
05.2024 - Current
Production manager
Abd El Latif Jamil
06.2021 - 04.2024
Reception Manager
Abd El Latif Jamil
09.2020 - 09.2021
Service Advisor
Mohamed Youssef Naghi Motors " Jaguar , Land Rover "
04.2016 - 04.2017
Service Advisor
Abd El Latif Jamil
02.2010 - 04.2016
B.SC. - Bachelor of Engineering
High ins:tute of Engineering
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