Senior Software Tester and Application Support Specialist with over 10 years of experience across telecom, ICT, and enterprise domains. Proven expertise in manual and regression testing, API validation (SOAP/REST), and end-to-end test planning across web, mobile, and legacy systems. Skilled in SDLC, Agile/Waterfall methodologies, and tools like JIRA, Azure DevOps, Postman, SoapUI, and Android Studio. Strong background in BSS/OSS platforms (CRM, CBS, Provisioning) and telecom protocols (GSM/GPRS/UMTS/LTE), with hands-on experience in CI/CD pipelines, Linux environments, and databases including Oracle, MySQL, and Microsoft SQL. ISTQB and ITIL trained, with a track record of cross-functional collaboration, defect management, and mentoring junior testers. Adept at delivering scalable, high-quality solutions that meet business and user expectations.
Designed test cases for APIs, and business workflows.
Ensured data integrity and system reliability through real-world scenario validation.
improved system reliability and stakeholder confidence.
Project : BSS Upgrade (Telecom Domain)
Projects: - New OSS , WE E-Commerce, MyWe,BSS Data Migration ,MNP, FTTH Migration Solution.
Review and analyze software requirements and specifications.
Design and document test cases, test scenarios, and test data.
Perform testing including functional, regression, E2E, and API testing.
Execute User Acceptance Testing (UAT) and post-release validation.
Identify, log, and prioritize bugs using tools like IRTT
Collaborate with developers to troubleshoot and resolve issues.
Projects : Zain Iraq & Telecom Egypt
Technical Skills
Software Testing & QA
Databases & Operating Systems
Telecom & BSS/OSS Platforms BSS/OSS
Soft Skills