AHMED SAID

• I act as a Deputy to the Chief Operations Officer, reporting directly to the company CEO, maintaining the company's excellence, high operational, and financial performance.
• I drive operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
• I help improve decision-making with comprehensive risk assessments, identifying potential issues before they impact projects.
• Enhance company-wide decision-making by developing comprehensive reports on key performance indicators.
• Collaborate with IT to develop business intelligence tools, enhancing the quality of data-driven decision-making.
• Collaborate with IT in creating dashboards to monitor and track key performance indicators.
• Optimizing business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
• Collaborate with IT in identifying report generation processes, significantly reducing the time spent on monthly performance analysis.

• Managing the SAPTCO HQ Operations Planning team for Long-Distance Passenger Transport, which is responsible for executively managing the LD business to be a successful business unit operationally and financially.

My most remarkable achievements were the ability to successfully lead a number of life-changing projects from initiation to success.

• SAPTCO VIP Express Service:

A project that aimed to empower SAPTCO with the ability to compete with high-speed rails and low-cost airlines.

I helped SAPTCO stand strong against rivals by preparing a highly professional and well-prepared staff internally, instead of importing outside manpower, in a way that saved SAPTCO a significant cost.

• SAPTCO Integrated Logistics System:

A project that aimed to automate all LD Transportation Operations, so that all transactions are controlled and monitored in a way that leaves no chance for any expense leakage.

• SAPTCO Network Optimization:

A project that aimed to achieve the optimum level for resource utilization and weed out any low-performance services in a way that effectively helped to cut costs and maximize profits.

• I was a key member of the SAPTCO HQ team that plans, builds, manages, operates, and monitors the vast public transportation inter-city network of the Kingdom of Saudi Arabia.
• Planning and operating an optimized network, meeting market demands, and competing with others by delivering excellent service.
• Focusing on building a best-in-class qualified team by developing and improving manpower skills, so they can meet and compete (meet the targets, compete in the markets) with an efficient plan aligned with the organization's strategic operational and financial goals.
• Achieved operating cost savings of 35-55% by implementing cost-saving initiatives that addressed long-standing problems.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Used to plan, execute, monitor and review sales plans to achieve the organization strategic goals, to maximize profits, by increasing revenues and controlling costs.
• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
• Increased sales by 45-65% by implementing aggressive sales programs, overhauling processes, and facilitating market development.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.

• Managed high workload with consistent record of achieving deadlines and production targets.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• It has been really an amazing experience with a very friendly business environment in which I gained a lot of experience and knowledge in customer care skills.

• Started my professional career at Fly Well Travel (the Egyptian partner of the Australian tours company Bunnik Tours) as a tour leader.
• Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
• Worked closely with management staff of Bunnik Tours Company to create new and lucrative tours.
• Developed tour programming to enhance guest experiences.

• Served at one of the most successful Armed Forces in MENA, the Egyptian Armed Forces.
• Served as a Signal Corps Commissioned Officer, reached the rank First Lieutenant.
• Led a signal corps platoon in an artillery division.
• Used coordination and planning skills to achieve results according to schedule.
• Resolved problems, improved operations and provided exceptional service.
• This role provided me with the essential skills for becoming success- oriented, leadership, determination, discipline, and always never compromise success with anything less.