Ahmed Salah
Jeddah,Saudi
Summary
Results-driven professional with expertise in sales, marketing, and business development, complemented by strong customer service and problem-solving skills. Demonstrates proficiency in staff development, time management, and working under pressure while maintaining a positive attitude and flexibility. Adept at handling customer complaints effectively and applying knowledge of laundry chemicals to deliver quality-oriented solutions. Skilled in Microsoft Office Suite with a sharp focus on achieving results through process optimisation and high standards of quality. Committed to driving business growth through strategic planning and exceptional negotiation capabilities.
Aspiring Key Account Manager offers motivation and resilience to role in fast-paced sales environment. Builds rapport through good communication to influence customer decisions. Productive under pressure to achieve tasks within deadlines.
Overview
12
12
years of professional experience
Work History
Key Account Manager( Ecolab Chemicals )
ALRahden hygiene
Jeddah, Saudi
04.2020 - 02.2025
- Company Overview: chemicals and cleaning equipment
- Sales and Marketing
- Develop and maintain relationship with existing clients to ensure repeat business, present and demonstrate products to potential customers, negotiate pricing, terms and contract with clients
- Sales cleaning solution machines
- Customer Service
- Provide excellent customer service by addressing client inquiries, concerns, and complaints promptly
- Offer technical support and advice, follow up with customers to ensure they are satisfied
- Order processing
- Take the orders from customers, ensuring accuracy and timely delivery
- Training and Education
- Educate customers on the proper use and handling of HK, kitchen and laundry chemicals, including safety precautions
- Present new products to customers with techniques
- Reporting
- Maintain accurate records of sales activities, customer interactions, and transactions
- Prepare and submit regular sales reports to management, including sales and market analysis
- Compliance
- Ensure that all sales activities comply with industry regulations and company policies
- Stay informed about environmental and safety regulations related to the use and disposal of chemicals
- Product Knowledge
- Understand the features, benefits, and applications of the laundry chemicals and cleaning products being sold
- Stay updated on new products, industry trends, and technological advancements in laundry chemicals
- Chemicals Skills
- Knowledge of laundry chemicals and their applications, because I have this knowledge I opened a lot of laundry customers at Jeddah, Makah, Camps at Red Sea project, Amloj
- Problem-solving skills and the ability to handle customer complaints effectively
- Chemicals and cleaning equipment
- Negotiated profitable contracts to ensure mutual benefit.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Led client negotiations and supply contracts to achieve cost-effective outcomes.
- Resolved client complaints quickly and used feedback to improve account management services.
- Managed complex sales cycles for maximised business growth.
- Navigated through tough negotiations while maintaining professional working relationships.
- Built and developed constructive relationships with clients to increase account spending and loyalty.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Strengthened key client relationships by developing tailored account strategies.
- Developed multi-level contacts within key accounts to enhance communication channels.
- Identified new business opportunities and increased lead generation to grow profits.
- Followed industry trends and set pricing strategies to maximise business returns.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
- Conducted regular business reviews, identified areas for improvement.
Key Account Manager
ALRahden Laundry
09.2016 - 02.2020
- Make customer service for the customers already have (Marriott-Hilton suite - Hyatt Regency-Fairmont-Movenpick-Conrad-Dareleman grand-Raflz-Concord group- Retaj-Anjum)
- Attract new customers for the company like (Sheraton - Sofitel - Hilton Convention - Ratana - Ascott group - Almajd group - Swiss International hotel - Concord - Alrawda - Lamar hotel - Alolain palace - Almarqed hotel - Address hotel - Time beach villa - Rove hotel - Contracted with gusted for Khadem Alharamen to present laundry provided service)
- Receive monthly checks from customers
- Visit the customers periodically
- Follow up customer contract renewal
- Search for new customers
- Implemented customer retention strategies, fostered strong relationships.
- Cultivated a deep understanding of client businesses with thorough research and consistent engagement.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Employed exceptional rapport-building skills to nurture key relationships.
- Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
- Analysed market and competitor activity to capitalise on trends and innovate client services.
Marketing
Al Dahan group
02.2013 - 09.2016
- Company Overview: Phoenix home branch porcelain and ceramic in the projects department
- Make Marketing for Company and our Production
- Approval the Ceramic and Porcelain in Projects and owners
- This companies have been cooperation with them
- Phoenix home branch porcelain and ceramic in the projects department
Education
Bachelor of Social Work - Social work
Shalshalamoon School
EgyptSkills
- Strong sales and negotiation
- Working under stress
- Time management
- Positive attitude and Flexibility
- Sharp and accurate
- Result, process and quality oriented
- Staff Development
- Knowledge of laundry chemicals and their applications
- Problem-solving skills and the ability to handle customer complaints effectively
- Customer service skills
- Sales and marketing
- Microsoft Office Suite
- Business development
- Proactive approach
- Relationship Management
- Market and competitor analysis
- Negotiation expertise
Personal Information
- Date of birth: 03/16/89
- Nationality: Egyptian
- Marital status: Married
Custom
- Strong sales and negotiation
- Working under stress
- Time management
- Positive attitude and Flexibility
- Sharp and accurate
- Result, process and quality oriented
- Staff Development
Languages
English
Advanced
Timeline
Key Account Manager( Ecolab Chemicals )
ALRahden hygiene
04.2020 - 02.2025
Key Account Manager
ALRahden Laundry
09.2016 - 02.2020
Marketing
Al Dahan group
02.2013 - 09.2016
Bachelor of Social Work - Social work
Shalshalamoon School
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