English
Ahmed Salem
Restaurant General Manager
Jeddah
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 10 years of experience in team leadership in food industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager
KFC Arabia
Jeddah
04.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
Arby's Egypt
Mansoura
01.2021 - 02.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assistant Store Manager
Arby's Egypt
Cairo
01.2020 - 12.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
KFC Arabia
Yanbu
03.2018 - 11.2019
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
KFC Arabia
Yanbu
09.2016 - 02.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Store Supervisor
KFC Arabia
Yanbu
12.2014 - 08.2016
- Conducted inventory analysis to determine optimal stock levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Organized shift meetings to communicate and resolve issues for night operations.
- Supervised daily operations by directing customer service, inventory and sales operations.
Cashier
KFC Arabia
Yanbu
11.2013 - 11.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Commerce - Department of Forign Trade
09.2007 - 05.2011
Skills
Staff Management
Software
Timeline
Restaurant Manager - KFC Arabia
04.2022 - Current
Restaurant Manager - Arby's Egypt
01.2021 - 02.2022
Assistant Store Manager - Arby's Egypt
01.2020 - 12.2020
Store Manager - KFC Arabia
03.2018 - 11.2019
Assistant Manager - KFC Arabia
09.2016 - 02.2018
Store Supervisor - KFC Arabia
12.2014 - 08.2016
Cashier - KFC Arabia
11.2013 - 11.2014
Helwan University - Bachelor of Commerce, Department of Forign Trade
09.2007 - 05.2011
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