Ahmed Sejini
Jeddah,Saudi Arabia
Summary
A management professional with +22 years of exceptional performance record in strategic Service, Marketing, Operating development in Quick Service Centres, Workshops and Customer Relationship Management in Automotive maintenance, with allied mastery in management, and seeking a challenging position in a dynamic organization to contribute accumulated skills to increase profits And achieve organizational goals.
Overview
21
21
years of professional experience
4023
4023
years of post-secondary education
Work History
National Service Manager
Taajeer Group MOTOR LUBE
Jeddah, Saudi Arabia
08.2023 - 11.2024
- Leading new unit project to establish company that provides quick service for vehicles through Sites inside gas stations, as well as mobile service vehicles, aiming to reach customer, provide service at customers location.
- This role involves overseeing service department, ensuring smooth operation of service site, providing excellent customer service.
- Coordinated team activities for successful project completion.
- Improved service delivery by implementing efficient management strategies.
- Developed strategic plans to achieve organizational goals.
- Achievements Increased Mobile Service Vans to 15,Managed over 60 Manpower ,Increased sales by 30%".
Regional Service Manager
Taajeer Group
Jeddah, Saudi Arabia
02.2022 - 11.2024
- Coordinated regional service operations for improved efficiency.
- Executed strategic plans to ensure customer satisfaction.
- Managed team members, boosted morale.
- Delivered high-quality service by addressing customer complaints promptly.
- Achievements Increased Service centres to 13 ,Increased sales by 25%".
Senior Service Manager
Mynaghi Hyundai
Jeddah, Saudi Arabia
05.2009 - 01.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Achievements Increased sales by 35%".
Reception Supervisor Automotive
UMA - Universal Motors Agencies (GMC)
Jeddah, Saudi Arabia
03.2007 - 04.2009
- Streamlined reception procedures by implementing rotating shift schedule.
- Created organised work environment for efficient task completion.
- Managed guest complaints to improve overall satisfaction.
- Applied excellent customer service skills, resulting in repeat bookings.
- Achievements Increased customer satisfaction by 85%".
Service Advisor
Balubaid (GMC)
Jeddah, Saudi Arabia
02.2004 - 02.2007
- Built rapport with customers, enhancing long-term relationships.
- Managed challenging customer situations for resolution and customer retention.
- Documented all services provided, maintaining comprehensive records.
- Improved customer satisfaction by providing timely and accurate information Increased customer satisfaction by 80%".
Education
Bachelor - Marketing
King Abdulaziz University
Diploma - Business Administration
Makkah Chamber of Commerce and Industry
Makkah, Mecca RegionHigh Diploma - Automobile technology and Maintenance
Saudi Japanese Automobile High Institute (SJAHI)
Skills
- AUTOMOTIVE AFTER-SALES
- TEAM MANAGEMENT
- BUSINESS DEVELOPMENT
- BUSINESS OPERATIONS
- TIME MANAGEMENT SKILLS
- CUSTOMER SERVICE
- TEAM BUILDING
- EXCELLENT COMMUNICATION
- MARKETING
- LEAD DEVELOPMENT
- ORGANIZATIONAL
- MICROSOFT OFFICE
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Accomplishments
- 50 Training Courses in International Institutes & Academies
- 5 Honors & Awards
Languages
ARABIC
ENGLISH
Personal Information
- Date of birth: 03/01/83
- Nationality: Saudi
- Marital status: Married
Timeline
National Service Manager
Taajeer Group MOTOR LUBE
08.2023 - 11.2024
Regional Service Manager
Taajeer Group
02.2022 - 11.2024
Senior Service Manager
Mynaghi Hyundai
05.2009 - 01.2022
Reception Supervisor Automotive
UMA - Universal Motors Agencies (GMC)
03.2007 - 04.2009
Service Advisor
Balubaid (GMC)
02.2004 - 02.2007
High Diploma - Automobile technology and Maintenance
Saudi Japanese Automobile High Institute (SJAHI)
Bachelor - Marketing
King Abdulaziz University
Diploma - Business Administration
Makkah Chamber of Commerce and Industry
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