AHMED SHAHEEN
AUBREY,TX
Summary
Senior IT Infrastructure and Technology Leader with 20+ years of experience driving enterprise infrastructure strategy, digital transformation, and large-scale operations. Proven track record leading teams of 100+ engineers, delivering 5G infrastructure initiatives, and improving operational efficiency through automation, system optimisation, and enterprise-wide modernisation programmes.
Overview
27
27
years of professional experience
Work History
General Manager, IT Infrastructure
Mobily
Riyadh
01.2020 - Current
- Led enterprise IT infrastructure strategy supporting nationwide 5G transformation initiatives. Coordinated hybrid onsite/offshore organisation of 100+ engineers and vendors across Saudi Arabia, Egypt, and India, enhancing collaboration and project delivery. Achieved top security compliance levels by remediating critical vulnerabilities across enterprise systems. Directed enterprise RFP programmes with global vendors to modernise infrastructure, aligning technology with business goals. Enabled company-wide remote work operations during COVID, maintaining 100% business continuity. Streamlined operations to achieve 30% increase in efficiency through automation initiatives and workflow optimisation.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
General Manager Analytics & Information Management
Mobily
Riyadh
01.2019 - 01.2020
- Transformed enterprise analytics and information management organisation. Implemented KPI-driven operational improvements and frameworks for monitoring customer experience. Designed and launched a Real-Time Decision framework generating 20% revenue growth. Collaborated cross-functionally to develop data-driven strategy across key business units.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
General Manager Customer Management Applications
Mobily
Riyadh
01.2011 - 01.2019
- Led development and deployment of enterprise CRM and eChannels platforms, achieving 40% faster time-to-market through agile modernisation and deployment initiatives. Upgraded SIEBEL ecosystem, enhancing platform availability by 30%.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
Senior Team Lead IT Systems Administration
Mobily
Riyadh
01.2004 - 01.2011
- Managed 25+ engineers to support IT infrastructure for 5M+ active customers, ensuring optimal service delivery. Led enterprise virtualization implementation, reducing hardware costs by 35%. Delivered multi-phase enterprise infrastructure expansion programmes, enhancing capacity and scalability.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
- Managed conflict resolution within the team, promoting a positive and productive work environment.
Technical Manager
Al Hammadi Information Technology
Riyadh
01.2000 - 01.2004
- Directed hospital IT automation initiatives, enhancing operational efficiency and stabilising systems.
- Communicated effectively with all key stakeholders, including project teams, internal clients and external parties.
- Mentored junior staff, providing guidance on best practices and encouraging professional development within the technical team.
- Delivered exemplary training and mentoring to employees, boosting productivity.
Education
Bachelor of Science - Computer Science
Alisra University
Amman, JordanSkills
- Leadership & Strategy: IT Strategy, Digital Transformation, Programme Management, Vendor Management, Stakeholder Leadership
- Infrastructure & Operations: Enterprise Infrastructure, Virtualisation, Capacity Planning, SLA Management, Disaster Recovery, Network Operations
- IT operations
- Infrastructure management
- Budget planning
- Budget Management
- Security & Compliance: Vulnerability Management, Risk compliance, Infrastructure Security
- Tools & Technologies: Linux, Windows, UNIX, AIX, Oracle, MSSQL, VMware, Grafana, TrueSight, Enterprise Storage, Backup Systems
Websites, Portfolios, Profiles
https://www.linkedin.com/in/ahmed-shaheen-it-leader/
Timeline
General Manager, IT Infrastructure
Mobily
01.2020 - Current
General Manager Analytics & Information Management
Mobily
01.2019 - 01.2020
General Manager Customer Management Applications
Mobily
01.2011 - 01.2019
Senior Team Lead IT Systems Administration
Mobily
01.2004 - 01.2011
Technical Manager
Al Hammadi Information Technology
01.2000 - 01.2004
Bachelor of Science - Computer Science
Alisra University