A skilled Senior Product & UI/UX Designer with 8+ years of experience creating smart, scalable, and AI-powered digital solutions. Specialized in digitalizing complex processes, designing automated workflows, and building advanced dashboards that enhance operational visibility and decision-making. I leverage modern AI capabilities to accelerate delivery, improve product quality, and align solutions with the technologies of the 21st century. Skilled in UX research, interaction design, workflow automation, and enterprise design systems — transforming complex requirements into intuitive, user-centric experiences.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work history
Senior Product Designer
ELM
Jeddah, Saudi Arabia
09.2023 - Current
Worked on the Umrah Project, contributing to the design and enhancement of digital services supporting pilgrims, service providers, and operational teams.
Designed end-to-end user journeys for booking, permits, service points, and field operations, ensuring smooth and intuitive experiences for all user types.
Created dashboards that visualize operational data, service performance metrics, and real-time activity monitoring for government and private-sector stakeholders.
Digitalized manual processes into streamlined, automated workflows to support large-scale operations and peak Umrah seasons.
Collaborated closely with business owners, domain experts, and development teams to align the UX with regulations, policies, and operational constraints.
Produced high-fidelity prototypes, service blueprints, interaction flows, and accessibility-compliant designs.
Key Projects:
Umrah Platform (Nusuk Integration)
Nusuk Masar
Service Provider & Field Operations Dashboards
Digital Permits & Booking Journeys
Workflow Automation for Umrah Operations
Senior Product Designer
ServiceNow (AI & Digitalization)
California, United States
08.2020 - 08.2023
Designed AI-powered dashboards visualizing real-time insights, operational trends, anomalies, and predictive intelligence, also for faster decision-making.
Digitalized complex enterprise workflows into streamlined, automated processes.
Designed AI capabilities such as predictive analytics, anomaly detection, smart recommendations, and automated actions.
Collaborated with data science & engineering teams to translate ML insights into human-friendly UX patterns.
Created workflow models, interaction patterns, and high-fidelity prototypes aligned with enterprise standards.
Conducted UX research and usability testing to validate clarity, trust, and usability of AI features.
Conducted usability testing to identify and resolve UX problems effectively.
Key Projects:
Parsifal AI Solution: AI dashboards for incident intelligence, security operations, video analytics, and automated workflows.
SmartOps Application — AI-powered situational awareness platform for Smart Cities, Retail, and Hospitals, providing:
Real-time operational dashboards
Predictive & anomaly detection modules
Automated workflows
Tactical & strategic operations dashboards
Community Application: A smart community app that boosts city safety, simplifies access to public services, and helps residents explore landmarks — all while connecting citizens with authorities to create safer, smarter, and more livable cities.
Senior UI/UX Designer & Developer
DMS (ERP Solutions)
Cairo, Egypt
01.2019 - 04.2020
Led full UX cycle including research, personas, workflows, wireframes, and final UI.
Built responsive HTML prototypes and reusable UI components for enterprise systems.
Collaborated with stakeholders to refine product workflows and user journeys.
Key Projects:
Purchasing Module
Financial Management.
Smart Warehouse Management.
Hospital Management System (HMS)
Senior UI/UX Designer
Thought Design (Enterprise Web Apps)
, Australia
04.2019 - 10.2019
Conducted UX research to identify core user challenges and inform design decisions.
Designed high-fidelity prototypes, optimising end-to-end user journeys for enhanced usability.
Executed comprehensive user testing, facilitating improved interface designs based on feedback.
Prioritised tasks aligned with business requirements, ensuring timely project delivery.
Maintained brand consistency across digital platforms with meticulous attention to detail.