Ahmed Sultan
Riyadh,Saudi Arabia
Summary
Results-driven business analyst with over 15 years of experience in both government and private sectors. Demonstrated expertise in business analysis, digital transformation, and process improvement within large-scale governmental environments. Proven leadership in managing cross-functional teams including Web Developers, Mobile Developers, Business Analysts, QA Engineers, and UX Designers. Skilled in aligning business needs with technical solutions, implementing ISO standards, and applying Agile and Scrum methodologies to deliver high-impact digital services. Exposure to Business Architecture practices through hands-on involvement in capability mapping, roadmap design, and digital KPIs measurement. Strong communicator, stakeholder engager, and advocate of strategic value in business analysis roles.
Overview
15
15
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work history
Team Leader – Digital Platforms & Business Services
PraimeGate Company
Riyadh, Riyadh Region
01.2021 - 04.2025
- Company Overview: Project with Riyadh Municipality
- Led the development of “Intimaa” Internal Portal, delivering over 50 new e-services to serve internal departments
- Managed the main Riyadh Municipality website, ensuring compliance with UN e-government standards, achieving a 91.35% score in global assessment
- Oversaw development of mobile applications and subsidiary websites, enhancing digital accessibility and service delivery
- Applied ISO standards for documentation and internal process modeling
- Integrated Confluence for centralized documentation and team collaboration
- Enforced Agile practices and led Scrum-based teams, promoting iterative delivery and stakeholder engagement
- Actively contributed to the measurement and enhancement of digital transformation KPIs, aligning with national objectives
- Functioned in a hybrid role combining Business Analysis leadership and Technical Project Management responsibilities
- Project with Riyadh Municipality
Team Leader – Business & Technical Delivery
Riyadh Municipality (via MIS & Links Line)
Riyadh, Riyadh Region
01.2016 - 01.2021
- Led the development and enhancement of the internal portal for Riyadh Municipality across two project phases
- Supervised the design and implementation of over 90 internal e-services (procedural and administrative)
- Applied ISO documentation standards to ensure consistent and high-quality process modeling
- Participated in defining and applying digital transformation metrics, aligned with national transformation targets
- Led Agile adoption and implemented Scrum methodology to boost team efficiency and delivery speed
- Served as a key bridge between stakeholders and developers to ensure business alignment and service usability
- Operated in a dual capacity as Business Analysis Lead and Technical Project Coordinator
Business Analyst → Senior Business Analyst
Sure Global Technology Company
Riyadh, Riyadh Region
01.2010 - 01.2016
- Gathered and analyzed business requirements across various governmental and private sector projects
- Prepared comprehensive Business Analysis documentation including BRDs and SRS
- Conducted process reengineering and workflow analysis to streamline internal procedures
- Participated in analyzing websites, systems, and user journeys to identify areas of improvement
- Developed System Requirements Specifications (SRS) aligned with stakeholder needs and technical constraints
- Supported cross-functional teams during early stages of digital solution design
Education
MBA - Digital Transformation
VERN University
Bachelor of Software Engineering - undefined
Al-Balqa Applied University (BAU)
Skills
- Business Requirements Gathering & Analysis
- Process Reengineering (As-Is/To-Be)
- BPMN Modeling
- Gap Analysis & Roadmap Planning
- Agile Business Analysis
- Digital Transformation KPIs
- Stakeholder Management
- Documentation (BRD, SRS, User Stories, Use Cases)
- Bizagi BPM
- Confluence
- Jira
- Microsoft Visio
- Microsoft Office Suite
- Tableau / Power BI (basic level if applicable)
- Agile / Scrum
- ISO Standards (Documentation & Quality)
- UN e-Government Model
- TOGAF Business Architecture (Self-study Practical Application)
Certification
Certifications
- Scrum Master Certification (ScrumStudy) – 2022
- BPMN 2.0 Professional (Bizagi) – 2021
Training & Studies
- TOGAF® Business Architecture – Self-study + Practical Application in Projects
- Agile Business Analysis – Internal Workshops and On-the-job Experience
- Project Management Essentials – Internal Training and Practice
Languages
Arabic
Native
English
Upper intermediate
Digital Government Transformation Measurement (DGA)
● Contributed to the implementation of Digital Transformation Standards at Riyadh Municipality, in alignment with the Digital Government Authority (DGA). Covered four key dimensions: Integrated Government, Digital Services & Channels, User-Centricity, and Information Technology.
Participated in the application of over 30 official standards, including documentation of reports, execution plans, and technical integration with national platforms.
UN Local Online Service Index (LOSI) Compliance
● Participated in a national initiative led by the Digital Government Authority (DGA) to enhance Riyadh Municipality's alignment with United Nations e-Government Standards under the Local Online Service Index (LOSI) program.
Responsible for evaluating and improving the municipality's digital presence across five key areas: institutional framework, content provision, service delivery, citizen participation, and technology.
Efforts contributed to achieving a score of 91.5% in 2024
Timeline
Team Leader – Digital Platforms & Business Services
PraimeGate Company
01.2021 - 04.2025
Team Leader – Business & Technical Delivery
Riyadh Municipality (via MIS & Links Line)
01.2016 - 01.2021
Business Analyst → Senior Business Analyst
Sure Global Technology Company
01.2010 - 01.2016
Bachelor of Software Engineering - undefined
Al-Balqa Applied University (BAU)
MBA - Digital Transformation
VERN University
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