Ahmed Yahyaoui
Riyadh,Tunisia
Summary
Decisive Floor Manager equipped to lead high-performing teams in retail environments. Delegates tasks and coordinates workflows to optimize productivity. Offering strong leadership and communication skills, with keen ability to motivate teams and manage daily operations smoothly. Knowledgeable about customer service, conflict resolution, and staff training.
Overview
8
8
years of professional experience
Work History
Floor manager
Mansard Riyadh, A Radisson Collection Hotel
Riyadh, Riyadh Region
07.2024 - Current
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Improved customer satisfaction by streamlining floor operations.
- Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
- Trained new employees, elevating team performance levels.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
Head Waiter
Mansard Riyadh, A Radisson Collection Hotel
Riyadh, Saudi Arabia
02.2023 - 07.2024
- Opening of Lami Dave new restaurant Fine Dining French cuisine Riyadh Saudi Arabia.
- Maintained safe hygiene and food handling standards for full compliance.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Collaborated with chefs to verify item availability and understand daily specials for menu promotion.
Head Waiter
Dapietro Italian fine dining Restaurant
Al Marsa, Tunisia
02.2020 - 09.2022
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Check and manage stocks of raw materials.
- Optimize the supply chain if necessary, in particular by signaling the products arriving out of stock.
- Respect the health and safety rules in force at the establishment
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
Head Waiter
Gourmandise Casual Dining Restaurant
Lac 1, Tunisia
02.2020 - 12.2020
- Creating memorable experiences for all guests, simultaneously ensuring that service is prompt and professional.
- Overseeing and assisting in the set up of the dining room including table settings, waiter stations and stock.
- Handling complaints in a timely and efficient manner
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Head Waiter
La Tavolata La Marsa
AL Marsa, Tunisia
10.2018 - 08.2019
- Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.
- Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
- Maintained safe hygiene and food handling standards for full compliance.
- complete closing duties, including restocking items, turning off lights,
Waiter
La Tavolata Italian Fine Dining Restaurant
Carthage, Tunisia
09.2017 - 08.2018
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Seated guests quickly and coordinated timely service to minimize table wait times.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Food and Beverage intern
Hôtel Dar El Marsa
Carthage Tunis, Tunisia
06.2017 - 09.2017
- Excellent verbal communication skills
- Taking Food and Beverage
- serve the dishes. Clear the tables if necessary.
Education
Master Degree - Food and culinary Arts
National institute of higher tourist studies of sidi dhrif
Diploma of Higher Education - Economy and Mangment Specialty Catering
National institute of higher tourist studies of sidi dhrif
Professional training Certificate in English Language -
jock'Art school
Bachelor of Arts - Arts
Bargou Road of Tunisia
Skills
- Staff management
- Team leadership
- Time management
- Strategic planning
Languages
Arabic
French
English
Italian
Accomplishments
- Coordinated many special public and private events.
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
Timeline
Floor manager
Mansard Riyadh, A Radisson Collection Hotel
07.2024 - Current
Head Waiter
Mansard Riyadh, A Radisson Collection Hotel
02.2023 - 07.2024
Head Waiter
Dapietro Italian fine dining Restaurant
02.2020 - 09.2022
Head Waiter
Gourmandise Casual Dining Restaurant
02.2020 - 12.2020
Head Waiter
La Tavolata La Marsa
10.2018 - 08.2019
Waiter
La Tavolata Italian Fine Dining Restaurant
09.2017 - 08.2018
Food and Beverage intern
Hôtel Dar El Marsa
06.2017 - 09.2017
Master Degree - Food and culinary Arts
National institute of higher tourist studies of sidi dhrif
Diploma of Higher Education - Economy and Mangment Specialty Catering
National institute of higher tourist studies of sidi dhrif
Professional training Certificate in English Language -
jock'Art school
Bachelor of Arts - Arts
Bargou Road of Tunisia
Similar Profiles
MOHAMMED GHANNAMMOHAMMED GHANNAM
Front Office Agent at Mansard Riyadh A Radisson Collection HotelFront Office Agent at Mansard Riyadh A Radisson Collection Hotel
Zaher BizriZaher Bizri
Director of Sales and Marketing at Mansard Riyadh, A Radisson CollectionDirector of Sales and Marketing at Mansard Riyadh, A Radisson Collection
LEYLA SHIKHBABAYEVALEYLA SHIKHBABAYEVA
Pastry Sous Chef at Mansard Hotel Radisson CollectionPastry Sous Chef at Mansard Hotel Radisson Collection