Ahmed Yahyaoui

Improved customer satisfaction by streamlining floor operations.
Enhanced customer satisfaction by optimizing floor operations and improving service efficiency.
Partnered with senior management on strategic planning initiatives, supporting business growth and operational expansion.
Delivered structured training and onboarding for new employees, resulting in improved team productivity and service standards.
Resolved customer complaints in a timely and professional manner, strengthening brand reputation and customer loyalty.
Conducted daily pre-shift briefings to align teams on operational priorities, performance targets, and service expectations.

• Supported the successful opening of Lami Dave, a fine-dining French cuisine restaurant in Riyadh, Saudi Arabia.
  Optimized table turnover and seating flow, improving operational efficiency and guest experience.
  Maintained regular communication with management regarding customer feedback, service quality, and staff performance.
  Performed daily inventory checks to ensure smooth restaurant operations and minimize shortages.
  Delivered consistently high-quality, courteous, and timely service, contributing to increased customer satisfaction and repeat business.

• Delivered accurate and professional customer service by maintaining up-to-date knowledge of menu offerings, promotions, and ingredients, ensuring high customer satisfaction.
  Monitored and managed raw material inventory levels to prevent shortages and support uninterrupted daily operations.
  Ensured full compliance with health, safety, and hygiene standards in line with company policies and local regulations.
  Executed end-of-shift Point of Sale (POS) closing procedures, including cash handling, credit card reconciliation, and sales reporting with 100% accuracy..

• Ensured prompt and professional service, creating memorable experiences for all guests.
• Oversaw dining room setup, including table settings and waiter stations.
• Addressed complaints efficiently, maintaining customer satisfaction.
• Completed daily opening and closing checklists to uphold service standards.

• Provided professional and friendly recommendations on meal and drink options for special events.
• Completed closing duties, including restocking items and turning off lights.
• Increased customer satisfaction by delivering prompt, courteous service.

• Ensured prompt seating of guests, coordinating timely service to minimise wait times.
• Delivered food from kitchen to guests, maintaining presentation standards.
• Verified accurate food orders from kitchen staff to enhance guest satisfaction.

• Attended food and beverage training sessions for professional development.