WARDAH DAIF ALLAH
Call Center Agent
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of post-secondary education
2
2
Certifications
Work History
Call Center Representative
Etisal International .co
07.2024 - Current
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
Education
Bachelor of Arts - English Language And Literature
SHAQRA UNIVERSITY
Riyadh Region 01.2019 - 01.2024
Skills
Account updating
Call Control
Product Upselling
Payment Processing
Quality Assurance
Customer Relationship Management
Complaint resolution
Customer Service
Data Entry
Technical Support
Documentation And Reporting
Certification
MICROSOFT WORD COURSE
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved results by completing complicated tasks with accuracy and efficiency.
- Documented and resolved issues which led to the successful results.
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Call Center Representative
Etisal International .co
07.2024 - Current
Bachelor of Arts - English Language And Literature
SHAQRA UNIVERSITY
01.2019 - 01.2024
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