Ahmed EL Saiyed Boshta

Working as a Business Development Manager.

Marketing, Contracting, and Customer Relations Advisor.

Supporting warehouse and procurement for cost control, quality control, and overall business efficiency.

Supporting the Accounts department in collection and accounts receivable.

Represent my company as an ARAMCO representative.

Developing and supporting our operations and maintenance department to solve any issues related to our operations.

Foundation and establishment of the catering and ship chandling division from scratch.

Developing marine solutions and support services division.

Conducting market studies, comparing contract prices, and planning marketing strategies.

Researched prospective clients to develop and execute cold call lists.

and updating the current contracts.

Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.

Created short-term and long-term goals for business teams to achieve objectives.

Closed long-term agreements through skilful negotiation.

Working as a Customer Relations Advisor, I contact all our clients and solve any issues that may affect our operations, contracts, or payments.

Communicating with all departments to solve any issues that may affect our operation and addressing them immediately to enhance customer satisfaction and achieve company targets.

Collaborated with product development teams to align offerings with market needs and opportunities.

Built new business partnerships to drive customer acquisition and generate revenue.

Developed business plans to establish revenue and growth, and fostered long-term relationships with key clients, suppliers, and partners to support business objectives.

Attended conferences and trade association meetings to represent the company, build industry networks, and promote new product lines.

Coordinated with marketing teams to develop promotional materials and campaigns for target markets.

Coached and trained staff to comply with company policy and procedures.

Evaluated team performance to identify areas requiring improvement.

Selected, trained and performance-managed staff to manage high workload with ambitious targets.

Implemented CRM systems to track client interactions and sales pipeline, improving efficiency and customer services.

Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.

• Working as a Business Development Manager.
• Marketing, Contracting, and Customer Relations Advisor.
• Supporting warehouse and procurement for cost control, quality control, and overall business efficiency.
• Supporting the Accounts department in collection and accounts receivable.
• Represent my company as an ARAMCO representative.
• Developing and supporting our operations and maintenance department to solve any issues related to our operations.
• Supporting operations managers to oversee any issues that may affect our business.
• Foundation and establishment of the catering and ship chandling division from scratch.
• Developing marine solutions and support services division.
• Conducting market studies, comparing contract prices, and planning marketing strategies.
• Researched prospective clients to develop and execute cold call lists.
• and updating the current contracts.
• Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
• Created short-term and long-term goals for business teams to achieve objectives.
• Closed long-term agreements through skilful negotiation.
• Working as a Customer Relations Advisor, I contact all our clients and solve any issues that may affect our operations, contracts, or payments.
• Communicating with all departments to solve any issues that may affect our operation and addressing them immediately to enhance customer satisfaction and achieve company targets.
• Collaborated with product development teams to align offerings with market needs and opportunities.
• Built new business partnerships to drive customer acquisition and generate revenue.
• Developed business plans to establish revenue and growth, and fostered long-term relationships with key clients, suppliers, and partners to support business objectives.
• Attended conferences and trade association meetings to represent the company, build industry networks, and promote new product lines.
• Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
• Coached and trained staff to comply with company policy and procedures.
• Evaluated team performance to identify areas requiring improvement.
• Selected, trained, and performance-managed staff to manage a high workload with ambitious targets.
• Implemented CRM systems to track client interactions and sales pipeline, improving efficiency and customer service.
• Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.

• Supported team members to meet day-to-day sales targets and service needs.
• Implemented outlet standard operating procedures and completed required step-by-step checks.
• Advised customers on product quality while maintaining customer satisfaction standards.
• Coached team members to uphold product quality and customer service standards.
• Monitored daily, weekly, and monthly inventory levels and completed routine paperwork.
• Distributed shift tasks across team members to run operations smoothly.
• Delivered training for team members on new product lines and features.
• Handled sales deposits and local purchasing, including team member salary processing.
• Resolved customer complaints and suggestions to improve guest satisfaction and marketing locally.
• Negotiated contracts with suppliers to secure cost-effective procurement solutions, achieving significant annual savings.
• Coordinated with internal departments to understand procurement needs and specifications, ensuring accurate fulfilment of requirements.
• Built strong relationships with suppliers to optimise performance and guarantee contract deliverables.
• Managed inventory levels through strategic procurement planning, avoiding stock-outs and excess inventory.
• Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets.
• Negotiated with suppliers and implemented contracts to secure value for money and maximise resources.
• Reported on procurement activities and achievements to senior management, providing insights for strategic decision-making.
• Managed supplier negotiations, achieving significant cost reductions while maintaining quality standards.
• Conducted market research to identify new suppliers, assess risk, and evaluate product quality, ensuring competitive advantage.
• Managed supplier relationships to foster long-term partnerships and ensure consistent supply chain stability.
• Met supply requirements by strengthening inventory systems.
• Developed strategies to maintain required stock levels at minimum cost.
• Prepared and maintained comprehensive procurement documentation, including contracts, proposals, and supplier evaluations, for audit compliance.
• Maintained required inventory levels at minimal cost.
• Recorded purchases and supply movements to maintain accurate records.
• Implemented product storage and flow strategies for minimal delays in fulfilling demand.
• Facilitated contract variations with clear and detailed terms while adapting to shifting stakeholder demands.
• Directed daily operations to achieve maximum efficiency and productivity.
• Developed and implemented procurement strategies that aligned with organisational goals, enhancing efficiency and effectiveness.
• Scheduled transportation of outgoing goods to meet customer requirements.
• Facilitated procurement training sessions for staff, enhancing team capabilities and performance.
• Reordered and restocked at optimal times using data to record movement of goods.
• Collated and presented relevant information on key measures, activity and data.
• Trained staff on procurement policies and procedures to promote consistent supplier sourcing.
• Drafted accurate contracts with meticulous attention to company policy and legislative compliance.

• British brands and other British companies.
• Kept close watch of guest activities to maintain group safety during tours.
• Adapted quickly to unexpected changes or challenges during tours, ensuring a seamless experience for participants.
• Addressed visitor queries with accurate information, ensuring a satisfying and informative tour experience.
• Educated guests about conservation strategies for specific locations.
• Interpreted and translated languages for tourists to comprehend, bridging language barrier gaps.
• Conducted engaging historical and cultural tours across various landmarks, enhancing visitors' understanding and appreciation.
• Helped people of diverse backgrounds connect to historical sites and expand knowledge.
• Maintained punctuality and professionalism in all interactions, creating a positive image of the tour company.
• Produced and distributed detailed itineraries for customers to identify routes, time and day-by-day journeys.
• Organised transport from base locations to tour sites.
• Worked closely with team and property owners to develop new and lucrative tours.
• Handled emergency situations calmly and effectively, prioritising the safety and well-being of all tour participants.
• Provided feedback opportunities for tour participants, using insights to continually improve tour quality and satisfaction.
• Answered questions, pointed out overlooked features and offered further details to guests about special exhibits.
• Managed bookings and inquiries via phone and email, demonstrating excellent organisational skills and customer service.
• Explored landmarks and heritage sites to learn about history and examine architecture.
• Planned exciting, entertaining, factual or historical activities for group tours.
• Resolved travel-related issues promptly, minimising disruption to tour schedules and maintaining high levels of customer satisfaction.
• Delivered safety briefings and ensured adherence to local laws and customs, prioritising group safety at all times.
• Implemented sustainable travel practices, promoting environmental responsibility among travellers.
• Maintained professional relationships with local guides, suppliers, and partners to enhance tour quality and authenticity.

• Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
• Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
• Supervised a team of reception staff, providing training and development to improve performance and service quality.
• Handled guest complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.
• Analysed customer feedback to identify areas for improvement and implemented changes to enhance guest experience.
• Prepared detailed reports on front office performance, highlighting achievements and identifying challenges for management review.
• Coordinated seamless check-in and check-out processes, minimising guest wait times and enhancing satisfaction.
• Maintained up-to-date knowledge of local attractions and events, providing guests with recommendations and information.
• Conducted regular staff meetings to share updates, gather feedback, and foster a culture of teamwork and continuous improvement.
• Liaised with housekeeping and maintenance departments to ensure rooms met the hotel's high standards of cleanliness and comfort.
• Established and enforced front office policies and procedures to standardise operations and improve service delivery.
• Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
• Negotiated with suppliers and service providers to secure advantageous terms and improve profitability.
• Represented the hotel at industry events and conferences, networking with peers and staying abreast of hospitality trends.

• Monitored industry trends to keep training content relevant and up-to-date.
• Measured quality and effectiveness of training programmes using established methods.
• Developed complete training programs and led training using expert learning techniques.
• Administered course content, schedules and attendance utilising learning management system (LMS).
• Encouraged participation, interaction and feedback for dynamic adult learning sessions.
• Evaluated learning outcomes against business needs and implemented plans aligned with objectives.
• Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
• Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
• Maintained accurate records of training activities, participant progress, and programme outcomes for reporting purposes.
• Utilised feedback from training sessions to refine and customise future programmes, enhancing participant satisfaction and learning outcomes.

• Managed table settings and maintained a tidy dining area to uphold presentation standards.
• Served food and beverages to guests, maintaining high standards of customer service in a fast-paced environment.
• Promoted special offers and discounts to guests, increasing sales and customer satisfaction.
• Reset tables between guests to maintain professional dining space and minimise service delays.
• Documented customer orders, calculated bills and processed payments.
• Delivered personable and friendly guest service using outstanding customer service skills.
• Trained new F and B assistants, sharing knowledge and techniques for improved service standards.
• Maintained a detailed knowledge of current menu offerings, including ingredients and preparation methods.
• Advised customers on possible wait times and kitchen delays to manage expectations.
• Greeted and seated customers, offering a warm, friendly welcome to create positive first impressions.
• Assisted in menu planning and development, incorporating customer feedback to enhance dining experience.
• Implemented hygiene and safety protocols in food handling and preparation areas, complying with industry regulations.
• Monitored inventory levels, promptly ordering low-stocked supplies and ordering extra for busier periods.
• Resolved guest complaints with professionalism, offering solutions to ensure their satisfaction and return business.
• Participated in staff meetings, contributing ideas for improving service delivery and operational efficiency.
• Ensured front and back of house areas were kept impeccably clean, tidy and presentable and properly stocked.
• Processed customer reservations, maximising restaurant capacity for improved profitability.
• Assisted in conducting inventory checks, recording discrepancies and ordering necessary supplies.
• Developed HACCP policy understanding, delivering high standard food safety and hygiene practices.
• Kept work surfaces, tables, chairs and customer areas clean by conducting sanitation in-line with OSHA standards.
• Managed inventory by conducting weekly stock checks.
• Assisted in the development of promotional materials and participated in marketing initiatives to attract new customers.
• Advised on menu options based on allergies and preferences.
• Coordinated with management to plan seating arrangements during high-traffic periods.
• Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
• Processed payments using cash registers and electronic payment systems, ensuring accurate transactions and customer satisfaction.
• Implemented feedback from customers to improve service and dining experience continuously.
• Collaborated effectively with kitchen and front-of-house teams, improving restaurant service efficiency.