Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ahmed Khaled Rezk

Ahmed Khaled Rezk

Sales Supervisor, Branch Manager
Buraidah

Summary

Accomplished Branch Manager at AlRomaizan Group, adept in branch operations management and relationship building. Enhanced customer satisfaction by over 20% through strategic service improvements. Proven track record in sales development and team supervision, aligning branch objectives with corporate goals to drive business growth and exceed performance targets.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Branch Manager

AlRomaizan Grop
Buraidah, Al-Qassim Region
03.2022 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Project follow-up and contracting
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Target achieved +100% many times

Assistant Operations Manager

ِAlruwaad High Service for Security and Money Transfer
Tanta, Egypt
02.2021 - 01.2022
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
  • Coordinated with General Manager in different operational issues.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Streamlined logistics operations to improve delivery times.
  • Optimized workflow to meet tight deadlines, managing multiple project timelines.
  • Facilitated team collaboration with regular communication forums.

Customer Service Officer

Orange
Tanta, Egypt
05.2018 - 06.2019
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Accounting And Business Administration

Tanta University, Faculty of Commerce
Tanta, Eygpt
04.2001 -

Skills

Branch operations management

Relationship building

Sales development

Business development expertise

Staff management

Team supervision

Sales management

Sales professional

Operations management

Client relationship management

Additional Information

Transferable resident ID valid until 12/2025

Timeline

Branch Manager

AlRomaizan Grop
03.2022 - Current

Assistant Operations Manager

ِAlruwaad High Service for Security and Money Transfer
02.2021 - 01.2022

Customer Service Officer

Orange
05.2018 - 06.2019

Bachelor of Science - Accounting And Business Administration

Tanta University, Faculty of Commerce
04.2001 -

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Ahmed Khaled RezkSales Supervisor, Branch Manager