Ahmed Mahrous Elemam
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in team building, employee engagement, and time-management. Demonstrates proficiency in effective delegation, corporate governance, and marketing strategies knowledge. Skilled in employee training, Office 365, creative thinking, and customer service orientation. Adept at decision making and budget preparation. Committed to fostering a collaborative work environment and driving organizational success.
Overview
9
9
years of professional experience
Work History
Supervisor leader
Arby`s
Riyadh, Riyadh Region
02.2022 - Current
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Resolved conflicts between team members swiftly and professionally, maintaining a positive working atmosphere.
- Coordinated team meetings to foster a sense of unity and shared purpose amongst staff members.
- Streamlined processes to improve and optimise office operations.
- Created digital file classification system for company-wide use.
- Improved customer satisfaction rates by promptly addressing and resolving concerns.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Sales and marketing manager
Al-Shinawi Factories Company
Aga city, Egypt
02.2021 - 03.2022
Restaurant owner
Chicken Dinner
Aga, Egypt
01.2021 - 01.2022
Assi. Mang of Customer Service and Sales Training
Vodadone Egypt
Mansoura, Egypt
02.2018 - 01.2021
- Carried out duties with strict compliance to company standards and policies.
- Contributed towards successful product launch through dedicated market research.
Customer Service and Sales Representative
Tawasul Company
Mansoura, Egypt
01.2016 - 01.2018
- Participated in team-building activities, promoting a harmonious work environment.
- Demonstrated product features and functions to engage potential customers.
Education
Master of Arts - Education
Faculty Of Arts
MansouraSkills
- Team building
- Employee engagement
- Time-management
- Effective delegation
- Corporate governance
- Marketing strategies knowledge
- Employee training
- Office 365 proficient
- Creative thinking
- Customer service orientation
- Decision making
- Budget preparation
Languages
English
Upper intermediate
Timeline
Supervisor leader
Arby`s
02.2022 - Current
Sales and marketing manager
Al-Shinawi Factories Company
02.2021 - 03.2022
Restaurant owner
Chicken Dinner
01.2021 - 01.2022
Assi. Mang of Customer Service and Sales Training
Vodadone Egypt
02.2018 - 01.2021
Customer Service and Sales Representative
Tawasul Company
01.2016 - 01.2018
Master of Arts - Education
Faculty Of Arts
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