Ahmed Mohammed Elhawawshi
Hufuf
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning [vehicles technical systems ] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service Advisor (Automotive )
Al Jazirah Vehicles Agencies Co (FORD DEALER )
2017.12 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service. Diagnosticstic of cars problems .
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies, and labor.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout The entire service process.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Developed process improvements to enhance overall delivery of service.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in A fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.achieving The highest score on CVP (customer view point )in kingdom 2020/2021/2022/2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor OF Mechanical Power Engineering - Faculty OF Engineering
Grade : Excellent With Honor (fourth On Class)
MANSOURA UNIVERSISTY -DAKAHLIA-EGYPT07.2014
Certificate - Professional Service Advisor A
Ford Academy
03.2021
Certificate - Professional Service Advisor B - Service Advisor
Ford Academy
10.2021
Certificate - The Ford Brand Micro Learning Series
Ford Academy
02.2021
Certificate - Ford F-150 (ME) (NTVP702DM0
Ford Academy
12.2020
Certificate - CVP 4.0 Basics (MPDCVPBDM1)
Ford Academy
02.2021
Certificate - Foundation Technical And Parts Product Knowledge E
Ford Academy
11.2020
Certificate - The Art of Applying Emotional Intelligence
Ford Academy
10.2023
Certificate - Understanding IELTS
British Council
04.2016
Certificate - Exploring English
British Council
02.2016
Certificate - Hydraulics And Pneumatics
TRAINING CENTER
Certificate - ICDL
Mansourah University
Skills
- Vehicle Assessment
- Quality Control
- Service Estimates
- CRM Software
- Service Recommendations
- Data Entry
- Computer Skills
- Technical Support
- Repairs Scheduling
- Attention to Details
- Multitasking and Organization
- Quality Inspection
- Diagnostics and Repair
- Mechanical Aptitude
- Warranty Claims Process Management
- Knowledgeable in [vehicles maintenance ]
- Data Processing
- Repair Quality Inspections
- Technical knowledge
- Empathy and understanding
- Active listening
- Microsoft Exchange
- [(English -Arabic)] Fluency
- MS Office
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Service Advisor (Automotive )
Al Jazirah Vehicles Agencies Co (FORD DEALER )
2017.12 - Current
Bachelor OF Mechanical Power Engineering - Faculty OF Engineering
Grade : Excellent With Honor (fourth On Class)
Certificate - Professional Service Advisor A
Ford Academy
Certificate - Professional Service Advisor B - Service Advisor
Ford Academy
Certificate - The Ford Brand Micro Learning Series
Ford Academy
Certificate - Ford F-150 (ME) (NTVP702DM0
Ford Academy
Certificate - CVP 4.0 Basics (MPDCVPBDM1)
Ford Academy
Certificate - Foundation Technical And Parts Product Knowledge E
Ford Academy
Certificate - The Art of Applying Emotional Intelligence
Ford Academy
Certificate - Understanding IELTS
British Council
Certificate - Exploring English
British Council
Certificate - Hydraulics And Pneumatics
TRAINING CENTER
Certificate - ICDL
Mansourah University
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