Ahmed Osman Abdul Halim
Summary
Talented leader offering over 22 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
19
19
years of professional experience
Work history
Training manager
B concept sadibrothers
Jeddah, Mecca Region
05.2023 - Current
- Identified key skill gaps in the restaurnt department employees and created training classes to meet deficiencies.
- Presented training information via role playing, simulations and team exercises.
- Mentored team members to succeed and advance within department and company.
- Created testing and evaluation procedures.
- Designed training modules for strategic business practices and organisational behaviour training concepts.
- Monitored training costs to maintain budget.
- Analysed employees' skill levels and implemented new techniques to boost knowledge.
- Oversaw training courses and promotional paths for professionals and leaders.
- Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programmes.
- Developed first training manual for FOH
- Effectively trained instructors and supervisors on techniques for managing employees.
Restaurant General Manager
Alshaya international Trading Com, Casual, Texas roadhouse Restaurant
02.2016 - Current
- Manage BOH staff, and service team of over 90 to provide memorable dining experiences to all our guests
- Oversee administrative tasks, including TNT, training, equipment and food ordering, maintenance, and other needs as they arise
- Maintain communication with brand OPS and corporate directors
- Work to achieve the annual and monthly budgets, cost analysis, employee performance reviews, and additional quarterly reports
- Interact daily with my teams and dining guests to promote brand and accept feedback.
Servers Manager
Alshaya international Trading Com
03.2013 - 01.2016
- Casual Dining Food division, Supervised catering staff for superior service and presentation for all corporate or personal events
- Demonstrated budgetary needs and overhead expenditures to board of director through meetings and reports
- Implemented creative concept in concert with executive chef and partners
- Recognized by partners for commitment to quality in preparation, presentation, training, and service
- Doing all FOH Daly and weekly and monthly contest.
Restaurant General Manager
Anatolia Turkish Grill Riyadh Medaf Com
04.2012 - 01.2013
- Prepared employee work schedules for staff of 100
- Assisted in hiring and training of servers for all event levels from casual to formal
- Performed administrative functions in conjunction with banquet manager
- Provided fill-in assistance in bartending capacity on as-needed basis.
Training Manager
Sizzler House Restaurant Riyadh HP Com
01.2010 - 01.2011
- Ensure adherence on effective administrative protocols
- Appraisals and Assessments on individual based on standards and productivity
- Prepare materials and syllabus for training programs
- Conduct on Job training, coaching and assessment of all trained individual
- Assist in managing compilation, implementation, and ensure staff communications
- Manuals such as Handbook, Monthly HR Activity schedule, Employees Notice Board and
- Employee Newsletter.
Restaurant General Manager
Sizzler House Riyadh
01.2008 - 01.2010
- Leading the team to achieve Sales Targets & Controls Operational Costs
- Ensure excellent Guest Service Standards are adhered
- Ensure that Systems in operations are in place and create a periodic action plan
- Adherence on all company policies and implementation
- Conduct development Training and perform measurable appraisals periodically
- Americana
Floor Manager
TGI Fridays
01.2006 - 01.2008
- Creating a dynamic Staff Schedule based on SMPH (Sales per hour)
- Conduct daily Opening and Closing duties and checklists
- Conduct daily briefing before every shift to review performance and further improvement
- Spearhead on cost cutting measures and suggesting necessary developments for operation
- Create monthly review on Quality and Operations
- Create monthly action plan and assessment
Asst. Restaurant Manager
KFC
01.2005 - 01.2006
- Handling opening and closing standards
- Motivating staff on achieving monthly Targets
- Creating staff schedule based on maximization of productivity
- Spearheading on cost cutting measures of operations
- Assist on conducting Monthly LSM and Analysis.
Education
CHAMPION BADGE 1 My Energy Saver badge#1 Restaurant Petty Cash New Proces Safety First -
Fire Fighting - undefined
Fire Suppression Loss Prevention Level 2 Basic Food Safety - undefined
badge - undefined
BS - Engineering on Quality Control
2003
Skills
- Budget preparation and cost analysis -Event planning, marketing, and sales -Excellent communication skills, including written and public speaking -Independent leader with strong mentoring, supervisory, and motivational abilities -Keen eye toward concept development and implementation -Exceptional service-minded people skills -Proficient in database, word processing, and POS software for all areas of hospitality marketing and management -Adaptability in high-stress environments with ability to maintain composure and high level of professionalism
- F&B auditing
- Sales forecasting
- Customer service training
- Restaurant Manager POS system knowledge
- Menu alterations
- Performance improvement
- Operations management
- Recruitment
- Restaurant cost control
- Recipes and menu planning
- Cost-controls
- Employee feedback management
- Kitchen equipment operation and maintenance
- Guest dispute resolution
- Performance and wage reviews
- Waste reduction
- Hospitality business management
- Food preparation and safety
- External recruitment
- Inventory control and record keeping
- Natural leader
- Strong work ethic
- Business operations expertise
- Project budgeting
- Food service background
Interests
Hobbies and Interests
, I am fascinated with farm-to-table concepts and volunteer my little free time with non-profit organizations that encourage service skills training with homeless veterans. I travel extensively when able to soak up culture and cuisine for inspiration. I am also a racquet sports fan
Languages
Arabic
Native
English
Upper intermediate
Italian
Elementary
Timeline
Training manager
B concept sadibrothers
05.2023 - Current
Restaurant General Manager
Alshaya international Trading Com, Casual, Texas roadhouse Restaurant
02.2016 - Current
Servers Manager
Alshaya international Trading Com
03.2013 - 01.2016
Restaurant General Manager
Anatolia Turkish Grill Riyadh Medaf Com
04.2012 - 01.2013
Training Manager
Sizzler House Restaurant Riyadh HP Com
01.2010 - 01.2011
Restaurant General Manager
Sizzler House Riyadh
01.2008 - 01.2010
Floor Manager
TGI Fridays
01.2006 - 01.2008
Asst. Restaurant Manager
KFC
01.2005 - 01.2006
CHAMPION BADGE 1 My Energy Saver badge#1 Restaurant Petty Cash New Proces Safety First -
Fire Fighting - undefined
Fire Suppression Loss Prevention Level 2 Basic Food Safety - undefined
badge - undefined
BS - Engineering on Quality Control
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