Ahmed Osman Elshafie Hassan

• Manage data center operations involving Sandvine DPI, Red Hat servers, Openstack Cloud, KVM, Databases, Cisco Network.

• Possess expertise in DPI technology and application visibility solutions.

• Proficient in SQL query execution.

• Perform software and patch upgrades through approved network activities.

• Generate daily, weekly, and monthly reports.

• Perform daily health checks to ensure everything is running smoothly as expected.

• install and configure Red Hat servers whether bare-metal or virtual machines and managing services.

• Build, test and deploy automation scripts using programming languages such as Python and bash scripting tools.

• Monitor, Manage and escalate network issues at Zain networks.
• Create daily, weekly and monthly reports and provide meaningful reports to the customer.
• Open and escalate critical cases to support teams and provide regular updates to customers.
• Report abnormal traffic or behavior that has encountered on the system.
• Generate reports from Deep Insights based on customer request.
• Conducts lab tests for compatibility, expected outcomes.

• Analysis of IMSI Traces & Call History Records (CHR) by using U2000 & Nova Astellia

• Handling all customer complaints of north & East KSA region for Zain Network

• Perform routine Optimization work to improve main KPIs per cluster (Accessibility, Retainability and Mobility & Service Integrity) like RRC Success Rate, ERAB Success Rate, ERAB Drop Rate & Handovers & UL / DL Throughput etc. for the LTE FDD Networks.

• Coverage Optimization (Antenna Tuning) & highlight and optimize overshooting Cells and reducing Overlapping Area to improve performance.

• Benchmark analysis and reporting signal quality per city to the customer.

• Perform Site surveys for macro & micro sites to meet traffic and coverage needs, and hence final coverage planning which is known as Site Verification: Location, panoramic photos- using the standard tools. Finally, generate Survey reports.

• Swap plans preparing and parameters mapping.

• Lead and manage Drive Test team located in the regions. • Performing Drive test using TEMS drive test tool for post processing and problem identification, Site verification tests, cluster tests, road tests, and Benchmarking.

• Analysis of drive test data for coverage and quality problems and offering appropriate solution for solving the RF related problems in the network.

• Monitor the performance of swapped and new sites based on reports (Drop Call Rate, Call Setup Success Rate, Handover Success Rate, Traffic etc.) And Coordinate and interact with other departments to solve queries and clarify doubts.

• Initial tunings before handover to customer.

• Managing all routine & new SSV Drive Test for indoor solutions (IBS), outdoor and clusters.

• Interface with customer for technical requests.

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Performed troubleshooting for Cisco and packet analysis.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.