Ahmed Raafat Abdel Hameed
Riyadh,Saudi Arabia
Summary
Hardworking employee enthusiastic about learning Sales and Marketing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Sales consultant
J-B
Riyadh, Saudi Arabia
12.2023 - Current
- Negotiated and closed sales to secure profitable deals and contracts.
- Identified prospect needs and offered appropriate products and services.
- Increased revenue through upselling and consistent contract renewals.
Sales consultant
Emirates NBD
Saudi Arabia
01.2023 - 12.2023
- Created detailed sales presentations to communicate product features and market data.
- Followed up with existing customers to provide additional support and address concerns.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Sales Team leader
NBE, National Bank of Egypt
01.2020 - 12.2022
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Developed and maintained knowledge of current sales and promotions.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales agent
NBE, National Bank of Egypt
01.2019 - 12.2020
- Assisted call-in customers with questions and orders.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Corporate Complaint Handling
Orange Egypt
Cairo
08.2016 - 10.2018
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales and Customer Service Representative
Te Data (We)
Cairo
04.2012 - 08.2016
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
Sales Representative
Vodafone Egypt
Cairo
10.2010 - 04.2012
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor Of Accountancy - Commerce, Accounting
Ain Shams University
05-2009
Business Processing Outsourcing
Infosys India
Cairo08-2008
Accounting Using Excel
Ain Shams University
Cairo 08-2007
ICDL (International Computer Driving license)
ICTC
Cairo08-2007
English
American University in Cairo
Cairo10-2009
Acadimic Marketing Diploma
Ain Shams University in Cairo
Cairo05-2017
Skills
- P>Product and service knowledge
- P>Sales and marketing
- P>Time management
- P>Problem solving strength
- P>Staff Training
- P>Customer Relations
- P>Client Service
- P>Interpersonal communication skills
Timeline
Sales consultant
J-B
12.2023 - Current
Sales consultant
Emirates NBD
01.2023 - 12.2023
Sales Team leader
NBE, National Bank of Egypt
01.2020 - 12.2022
Sales agent
NBE, National Bank of Egypt
01.2019 - 12.2020
Corporate Complaint Handling
Orange Egypt
08.2016 - 10.2018
Sales and Customer Service Representative
Te Data (We)
04.2012 - 08.2016
Sales Representative
Vodafone Egypt
10.2010 - 04.2012
Bachelor Of Accountancy - Commerce, Accounting
Ain Shams University
Business Processing Outsourcing
Infosys India
Accounting Using Excel
Ain Shams University
ICDL (International Computer Driving license)
ICTC
English
American University in Cairo
Acadimic Marketing Diploma
Ain Shams University in Cairo
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