Ahmed Raafat
Riyadh
Summary
Hardworking employee enthusiastic about learning Sales and Marketing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Consultant
First Abu Dhabi Bank FAB
06.2024 - Current
- Negotiated loan terms and conditions with clients to maximize profitability.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Checked loan documents for accuracy prior to closing.
Sales consultant
J-B Saudi Fransi for Finance - Leasing
12.2023 - 06.2024
- Negotiated and closed sales to secure profitable deals and contracts.
- Identified prospect needs and offered appropriate products and services.
- Increased revenue through upselling and consistent contract renewals.
- Managed over 50 Customer calls per day with customers visits.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Consultant
Emirates NBD
01.2023 - 12.2023
- Created detailed sales presentations to communicate product features and market data.
- Followed up with existing customers to provide additional support and address concerns.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Sales Team leader
NBE, National Bank of Egypt
01.2020 - 12.2022
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Developed and maintained knowledge of current sales and promotions.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
Sales agent
NBE, National Bank of Egypt
01.2019 - 12.2020
- Assisted call-in customers with questions and orders.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased revenue through upselling and consistent contract renewals.
Corporate Complaint Handling
Orange Egypt
08.2016 - 10.2018
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
Sales and Customer Service Representative
Te Data (We)
04.2012 - 08.2016
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
Sales Representative
Vodafone Egypt
10.2010 - 04.2012
- Set up appointments with potential and current customers to discuss new products and services.
Education
Diploma - Acadimic Marketing Diploma
Ain Shams University in Cairo
Cairo, Egypt09.2016
Bachelor of Commerce - Accounting
Ain Shams University
Cairo, Egypt06-2009
GED -
American University in Cairo
Cairo, Egypt09-2008
Certificate - Business Processing Outsourcing
Infosys India
Cairo, Egypt03.2008
Skills
- Product and service knowledge
- Sales and marketing
- Time management
- Problem solving
- Sales closing techniques
- Staff Training
- Customer Relations
- Interpersonal communication skills
- Loan origination
- Risk assessment
- Lead generation programs
- Regulatory compliance
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Mortgage Loan Consultant
First Abu Dhabi Bank FAB
06.2024 - Current
Sales consultant
J-B Saudi Fransi for Finance - Leasing
12.2023 - 06.2024
Sales Consultant
Emirates NBD
01.2023 - 12.2023
Sales Team leader
NBE, National Bank of Egypt
01.2020 - 12.2022
Sales agent
NBE, National Bank of Egypt
01.2019 - 12.2020
Corporate Complaint Handling
Orange Egypt
08.2016 - 10.2018
Sales and Customer Service Representative
Te Data (We)
04.2012 - 08.2016
Sales Representative
Vodafone Egypt
10.2010 - 04.2012
Diploma - Acadimic Marketing Diploma
Ain Shams University in Cairo
Bachelor of Commerce - Accounting
Ain Shams University
GED -
American University in Cairo
Certificate - Business Processing Outsourcing
Infosys India
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