Ahmed S. Al-Gahtani
Business Analyest
Riyadh,01
Summary
Enthusiastic business analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job responsibilities. Motivated to learn, grow and excel in business analytics.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
IT Administrator
Landmark Arabia
Abha
01.2022 - 04.2022
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations of IT systems.
- performed remote service interaction scenario, providing appropriate resolutions and responses for common ticket types.
- Led and assisted technical support for end users by working and coordinating with consultants and developers for integrated resolutions.
- Communicated regularly with end users concerning system issues and technology enhancements.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Application Support Analyst
International Abha Private Hospital
Abha
10.2019 - 01.2021
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Installed, configured and provided ongoing configuration management for 3 main applications.
- Interfaced with end user and developers to diagnose problems and implement configuration requirements and solutions.
- Participated in requirements gathering sessions and translated business requirements to determine project scope.
- Provided support in constructing relationships within business end users to provide opportunities of systems enhancements.
- Analyzed and troubleshot issues related to system configuration, data and workflows.
- Conducted and supported implementation delivery with business and internal departments end users.
- Interacted with clients to resolve issues and answer software-related questions.
- Provided training to end users on new and updated systems and software.
Education
BBA - Management Information Systems
King Khalid University
Abha 09.2015 - 08.2019
Skills
Desktop support
undefinedCertification
Professional Accreditation of Saudi Council Engineers
Timeline
IT Administrator
Landmark Arabia
01.2022 - 04.2022
Professional Accreditation of Saudi Council Engineers
01-2022
Application Support Analyst
International Abha Private Hospital
10.2019 - 01.2021
BBA - Management Information Systems
King Khalid University
09.2015 - 08.2019
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