Ahmed Samir El-Sheikh
Riyadh
Summary
Motivated Sales Associate with 10 years of experience boosting sales and customer loyalty through individualized service.
Resourceful expert at learning customer needs, directing to desirable merchandise and up-selling to meet sales quotas.
Committed to strengthening customer experiences with positivity and professionalism when answering and processing sales. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Veterinarian
Green Pastures Veterinary Pharmacy
11.2021 - Current
- Improved patient outcomes by accurately diagnosing and treating various animal illnesses and injuries.
- Enhanced clinic efficiency by streamlining appointment scheduling and maintaining organized medical records.
- Performed surgical procedures for better animal health, including spaying, neutering, and orthopedic surgeries.
- Developed comprehensive treatment plans to address complex medical conditions in collaboration with clients and referring veterinarians.
- Mentored junior veterinarians in best practices for diagnosis, treatment planning, surgery, and client communication.
- Conducted thorough physical examinations of animals to assess overall health and identify potential issues.
- Administered vaccinations to prevent the spread of common infectious diseases among animals in the community.
- Actively participated in continuing education opportunities to stay current on advancements within the veterinary field.
- Created a welcoming environment for animals owners by addressing concerns with empathy and providing comprehensive explanations of treatment options.
Veterinarian
Mas for Veterinary Services
10.2019 - 10.2021
- Minimized animal stress and discomfort by applying adequate handling and restraining techniques.
- Maintained up to date knowledge on latest developments in veterinary medicine by attending [Frequency] seminars.
- Ensured efficient clinic flow by overseeing purchase and maintenance of in-house medical supplies and equipment.
- Carried out routine health checks, administering necessary vaccinations and providing additional well-being advice.
- Provided a timely call-out service, enabling swift, effective animal care in emergency situations.
- Maintained exceptionally high standards of customer service and clinical care.
Veterinary Surgeon
Orange Veterinary Clinic
06.2016 - 09.2019
- Optimized treatment outcomes by regularly monitoring individual treatment plans and making adjustments according to patient progress.
- Maximized owners' trust, conducting consultations to discuss treatment options.
- Conducted blood and urine tests to diagnose animal health conditions with accuracy.
- Guaranteed animal safety during surgical procedures, employing restraining techniques to minimize stress.
Veterinary Doctor
General Organization For Veterinary Services. (GOVS)
06.2015 - 09.2019
- Monitoring slaughterhouses and issuing permits for veterinary facilities.
- Conducting a virtual examination of animals and their products, collecting samples and issuing a health certificate for import and export.
- Follow-up of the health status and endemic diseases on OIE in the countries for importing animals and their products.
- Enhanced patient care by conducting thorough examinations and providing accurate diagnoses for various animal species.
Medical Representative
Apex Multi-apex Pharma
10.2015 - 10.2017
- Maximized territory selling potential by identifying untapped selling opportunities.
- Promoted company products by expertly presenting new technical data at meetings with existing clients.
- Improved sales data by adapting resource distribution strategies to increase effectiveness.
- Maintained up to date knowledge on care market, constantly monitoring market conditions for changes that may impact sales results.
- Provided customers with technical advice and appropriate training on the safe and effective use of the products and maintaining 100% customer satisfaction.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
Education
Bachelor of Veterinary Medicine
University of Sadat City
Faculty of Veterinary Medicine07.2013
Skills
- Creativity
- Interpersonal Skills
- Critical Thinking
- Teamwork Skills
- Negotiation
- Sales Presentations
- Market Analysis
- Time Management
- Team Leadership
- Proposal Development
- Product and Service Knowledge
- Customer Relationship Building
- Customer Technical Support
Languages
Arabic
Native language
English
Advanced
C1
Additional Information
I was nominated and accepted for the position of technical support specialist in Ceva animal sante in UAE, but for reasons related to the company, the activation in the UAE was suspended. (Jan,2022).
...
I was also the accepted candidate for the same position in ARTAT Enterprise, but for reasons related to me, not assigned.(July,2023).
Timeline
Veterinarian
Green Pastures Veterinary Pharmacy
11.2021 - Current
Veterinarian
Mas for Veterinary Services
10.2019 - 10.2021
Veterinary Surgeon
Orange Veterinary Clinic
06.2016 - 09.2019
Medical Representative
Apex Multi-apex Pharma
10.2015 - 10.2017
Veterinary Doctor
General Organization For Veterinary Services. (GOVS)
06.2015 - 09.2019
Bachelor of Veterinary Medicine
University of Sadat City
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