Ahmed Seif Baha Eddine Daoudi
Doha
Summary
Dynamic professional focused Front Desk Agent with a friendly and welcoming demeanor, committed to providing exceptional service to guests. Skilled in managing reservations, handling guest inquiries, and resolving issues in a timely and professional manner. Proven ability to multitask and thrive in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Telephone Operator Guest Experience Expert
Le Royal Meridien
03.2024 - Current
- Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
- Answer, record, and process all guest requests , questions via telephone email, chat, and mobile communications devices process guest requests for wake up calls.
Front Desk Receptionist
Sheraton Annaba
09.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Receptionist Trainee
Sheraton Annaba
06.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Greeted visitors warmly, creating positive first impression of organization.
Reservation and at Your Service Agent Trainee
Sheraton Annaba
02.2022 - 06.2022
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Restaurant Waiter Trainee
Sheraton Annaba
09.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Housekeeping Trainee
Sheraton Annaba
05.2021 - 09.2021
- Improved room cleanliness by learning and implementing proper housekeeping techniques.
- Maintained detailed records of completed tasks each day as part of accountability measures set forth by management.
- Adhered to safety guidelines and protocols during the trainee period, minimizing accidents and injuries in the workplace.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
Bachelor of Tourism Studies - Hotels Management
Institu National De Formation Professionelle
Annaba08.2023
Bachelor of Science - Public Law
University of Badji Mokhtar Annaba
AnnabaSkills
- Front Desk Operations
- MS Office
- Telephone Etiquette
- Customer Needs Assessment
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Team Collaboration
- Team building
Languages
Arabic
Native language
French
Advanced
C1
English
Advanced
C1
Timeline
Telephone Operator Guest Experience Expert
Le Royal Meridien
03.2024 - Current
Front Desk Receptionist
Sheraton Annaba
09.2023 - 02.2024
Front Desk Receptionist Trainee
Sheraton Annaba
06.2022 - 08.2023
Reservation and at Your Service Agent Trainee
Sheraton Annaba
02.2022 - 06.2022
Restaurant Waiter Trainee
Sheraton Annaba
09.2021 - 02.2022
Housekeeping Trainee
Sheraton Annaba
05.2021 - 09.2021
Bachelor of Tourism Studies - Hotels Management
Institu National De Formation Professionelle
Bachelor of Science - Public Law
University of Badji Mokhtar Annaba
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