Ahok Malak
Adelaide
Summary
An adaptable and committed professional with over 3 years of experience in various roles in the educational and support sector. Having served as an In-Home Educator for companies like Little Poppins and Hessel Group, key skills in creating a stimulating, supportive, safe, and nurturing environment conducive to learning were refined. Gaining further experience as a Support Worker for Direct Care Australia, effective communication skills and empathy were bolstered while providing direct personal and developmental care for those in need. Strong ability to effectively apply acquired skills and capabilities to empower individuals while strictly adhering to necessary care and education standards. Offering a keen focus on providing individualised support, with a dedication to enriching lives, all while maintaining professional integrity and sensitivity towards confidential matters.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Educator
Little Poppins
08.2021 - Current
- Provided holistic in-home educational support to children aged between 6 months to 12 years, specializing in offering services to foster kids and Aboriginal children.
- Collaborated effectively with parents, therapists, and other professional services to provide tailor-made educational care plans suitable for the individual needs of each child.
- Engaged in productive dialogue with speech therapists and Occupational Therapists to optimize the care plans to best meet the specific requirements of each child.
- Acted as a reliable and responsible adult figure for the children by ensuring safe transport to and from school and coordinating activities both inside and outside the home environment.
- Developed and implemented various stimulating educational and recreational activities that promote children's overall cognitive, physical, and emotional development.
- Exhibited the utmost sensitivity and understanding when interacting with children of diverse backgrounds and life experiences, cultivating a secure and welcoming learning environment.
- Regularly reviewed and adjusted educational care plans according to children's developmental progress, interests, and any emerging learning or behavioral issues.
Support Worker
DirectCare Australia
09.2020 - 10.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Drove clients safely to social activities and appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Collaborated with healthcare providers to drive continuity of care.
In-Home Educator
Hessel Group
01.2019 - 05.2022
- Provided structured, educational activities for children within their home environment.
- Ensured safe and nurturing setting for children to learn and play.
- Developed and implemented curriculum that catered to each child's individual needs and interests.
- Fostered strong communication and rapport with parents to facilitate learning progress.
- Provided timely and comprehensive updates to parents regarding their child's progress and behaviors.
- Managed behavioral challenges with effective strategies and methods.
- Maintained daily records of activities and observations for parents and agency requirements.
- Adhered to all applicable safety regulations and guidelines for in-home care.
- Collaborated with parents to support children’s educational needs and goals.
- Participated in ongoing professional development and training sessions.
- Assisted with daily living tasks and responsibilities, such as meal preparation and light housekeeping.
- Regularly monitor children's play activities to verify their safety.
- Implemented positive discipline when required.
- Administered first aid in emergencies.
- Scheduled and coordinated children's activities.
- Tailored learning activities to promote cognitive and emotional development.
Retail Assistant
Dejcuba
06.2017 - 01.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Engaged with customers and recommended products based on needs and requests.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Placed special orders or called other local stores to find desired items for customers.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Online Customer Service Representative
SM Cosmetics
10.2014 - 03.2017
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Maintained composure and patience in dealing with aggressive customers.
- Updated information and details of calls and inquiries in customer service database for future reference.
- Worked with customers while accessing, reading and inputting information into numerous applications.
- Delivered personalized written support via email with instructions regarding products.
- Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
- Identified cross-selling opportunities and communicated promotions to customers to increase sales.
Childcare Worker
Treetops Early Learning Centre
06.2013 - 12.2013
- Monitored children's play activities to verify safety and wellness.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Maintained neat environment by organizing toy bins and bookshelves.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Read stories and played alphabet games to promote early literacy.
- Recorded child behavior, food and medication information for supervisors.
- Communicated with parents about daily activities and any concerning behaviors.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Supported children's emotional and social development with one-on-one attention.
Education
Bachelor of Psychology - Clinical Psychology
University of South Australia
Adelaide, SA2026
High School Diploma -
Tyndale Christian School
Salisbury East, SA11.2013
Skills
- Child Development
- Documentation Abilities
- Transporting Residents
- Conflict Resolution
- Verbal and Written Communication
- Parent and Guardian Relations
- Strong Work Ethic and Dependable
- First Aid and Safety
- Emotional Support
- Cultural Sensitivity
- Critical Thinking
- Planning and Leading Activities
Certification
Diploma of Counselling - Elite College Australia
Certificate III in Individual Support - Total Training Solutions
Certificate III in Early Childhood Education And Care - Metro Academy
Certificate III in Information, Digital Media - TAFE
Child Safe Training Certificate
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid HLTAID012 Provide First Aid in an education and care setting
Clearances
DHS/DCSI Clearances
DCSI Working With Children Check
NDIS Worker Check
National Police Certificate
Timeline
Educator
Little Poppins
08.2021 - Current
Support Worker
DirectCare Australia
09.2020 - 10.2023
In-Home Educator
Hessel Group
01.2019 - 05.2022
Retail Assistant
Dejcuba
06.2017 - 01.2019
Online Customer Service Representative
SM Cosmetics
10.2014 - 03.2017
Childcare Worker
Treetops Early Learning Centre
06.2013 - 12.2013
Bachelor of Psychology - Clinical Psychology
University of South Australia
High School Diploma -
Tyndale Christian School
Similar Profiles
Emily LemonEmily Lemon
Private Nanny at Little PoppinsPrivate Nanny at Little Poppins
KATELYN PORTERKATELYN PORTER
Special Needs Nanny at Poppins Payroll Nanny ServicesSpecial Needs Nanny at Poppins Payroll Nanny Services
BRIAUNNA KOEPNICKBRIAUNNA KOEPNICK
Owner and Event Coordinator at Married PoppinsOwner and Event Coordinator at Married Poppins