Ahsan Ijaz
Riyadh,Kingdom of Saudi Arabia
Summary
Experienced Bellman with proven track record of providing excellent customer service. Skilled in anticipating and responding to guests needs with friendly, professional attitude.
Friendly hotel reception professional with background in hospitality. Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care.
Talented [Job Title] with years of experience in high-end hospitality establishments. Plans meticulously to coordinate reservations, room preparations and guest stays with ease. Delivers professional, knowledgeable customer care and memorable experiences.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Concierge
Hyatt Regency
Riyadh
01.2022 - Current
- Successfully Handling Customer service inquiries for two and half years as a bellman.
- Developed and maintained a positive working relationship with colleagues.
- Providing excellent services by taking customers order, training new staff, doing inventory with exceptional excellence.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Delivered exceptional service to VIP guests, exceeding expectations.
- Offered detailed information about hotel's facilities and services, guiding guests effectively.
- Managed front desk operations effectively during peak hours.
- Enhanced guest satisfaction by providing excellent customer service.
Waiter
JW Marriot
Islamabad
01.2019 - 01.2020
- Company Overview: Islamabad
- Islamabad
Education
F.S.C - Pre medical
Fj Science college
Wah Cantt 01.2017 - 04.2019
High School degree - undefined
Z.M.C high school
01.2015 - 04.2017
Skills
- Problem Solving
- Organization
- Attention to Details
- Communication
- Teamwork
- Customer Services
- Hotel services knowledge
- Service-Oriented mindset
- Mail and package handling
- Knowledge of local area
- Transportation coordination experience
- Hotel facilities promotion
- Bell services interaction
- Time management efficiency
- Fluent in multiple languages
- Billing and invoicing
- Communication excellence
Websites
Languages
English
Upper intermediate
B2
Arabic
Elementary
A2
Hindi
Proficient
C2
Certification
I got Hystar Gold in 2024 and Hystar Platinum 2025 from Hyatt Regency Riyadh Olaya
Football and Reading Books
I'm also working on my fitness to be smart and active and play any type of games
Timeline
Concierge
Hyatt Regency
01.2022 - Current
Waiter
JW Marriot
01.2019 - 01.2020
F.S.C - Pre medical
Fj Science college
01.2017 - 04.2019
High School degree - undefined
Z.M.C high school
01.2015 - 04.2017
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