AHSAN QUDDUSI
Gateway Customer Service Agent | Customer Customs Payment Queries Duty Auditor | Handle Admin Dept.
Riyadh
Summary
Looking for a better slot to shape up and develop my career as per the needs of organization with dedication, discipline and dynamism for Diligence as my philosophy. To render my services in such a way that it will be a step towards the progress of the organization.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
9
9
Certificates
3
3
Languages
Work History
Courier
- Express & logistics Experience in PAKISTAN, U.A.E / K.S.A
Gateway Customer Service Agent
02.2014 - Current
- Customer customs payment queries and handle Admin dept
- Job Description:
- Checking & answering all emails query related for held shipments in HIC
- Preparing required ppwrk for all shipments for SFDA inspection
- Advising the requirements needed for all shipments for clearance
- Communication to SFDA & customs authorities on customer held shipments solution
- Make a record for all shipments which customs released like having permit
- Customer’s communication via phone or emails & sending RTO request having pre alert
- Visiting customer for payment and shipment query and required ppwrk comminutions
- Customer service and Custom duty auditor/online payments and handling GTW supplies and updating basware Riyadh Gateway Saudi Arabia for DHL and dealing with Saudi Customs Department and processing daily basic shipments to get clear from customs and updating their BAYAN in system and putting customs duties on shipments as per their value in IAS
- Updating billing on CASH and DDP accounts
- Preparing reports and sending it to concerns
DUTY PROCESSOR
DHL May
01.2010 - 02.2015
- Generating Custom Duty Invoices on priority basis for Cash, DDP and Account Customers;
- Maintaining the accuracy in billing, scrutinizing and sorting all incoming paperwork from gateways, monitoring the huge duty amount and alerting to the concerned department before it goes for delivery;
- Logging of all incoming and outgoing documents and keeping all records in a professional manner for future reference;
- Communicating and coordinating with finance, credit control, gateways, customer service, duty processor and other service department for sorting out the issues to ensure the smooth operation;
- Handling all customers queries and duty related issues such as duty amount discrepancy, wrong figure quoted, etc., to the concerned gateways for clarification;
- Monitoring and escalating the double duty, unbilled, paperwork missing, re-issued bayan issues with related department to avoid the preventable loss;
- Scheduling and arranging deliveries, coordinating with Credit Control and Sales Force for the held shipments for payments;
- Ability to adjust workload on priority basis within the time deadline with accuracy and without compromising quality;
- Keen in arithmetical operation and calculation;
- Monitoring and updating of problematic shipments in GEMA;
- Fair Knowledge in MS Office and DHL Application
- Work Experience:
- Worked in RUH as Duty Team in Jeddah Operations
- Worked for Jeddah Operations, data entry & for UNDEL team
- Worked in JED DHL missing NC, having complete knowledge on arrival reports and ghost shipments.
System Operator
Department DHA
12.2008 - 10.2010
Operations Assistant
DUBAI – TCS Express
01.2007 - 01.2008
customer facilitator
TCS Pakistan Private Ltd
08.2006 - 02.2007
Customer Relation Officer and left as a Cashier
PIZZA HUT
01.2005 - 07.2006
- Pakistan a food chain, started as, Duties and Responsibilities in Overall Professional Experience:
- Manifesting and Feeding of data of daily shipments
- Calling customers for self-collection shipments
- Majorly handling NCB customers
- Coordinating with couriers and other operation’s staff for resolving the queries of un-delivered shipments & parcels
- Sorting of shipments either un-delivered or others
- Making good relations with customer for the beneficial business of company
- Cash handling and making the daily sales Performa
- Taking care of daily sales and balance of cash.
Education
High School Diploma -
H. Sc (Commerce)
KARACHI 03.2005 - 07.2006
Skills
Completed the course of Visual Basic from a renowned computer education centerCertificate in Hardware & NetworkingMs-Dos, Windows’95/2000 & UNIXPhoto editing processionalOther SkillsGood presence of mind and quick in responding to the requirementsTyping speed (50-55) wpmCan easily accustom to new system and endurance to work under pressureVery much attached to the JobBelieves in hard work and honestyCooperative spirit with the colleaguesContinued efforts to simplify the JobClarity in thoughtsGood customer relationship maintaining skills
Accomplishments
- 5 time Employee of the month
- 6 time Miller of the month
- Saudi customs manager award from customs authority
- Achievements (Recent):
- Successfully manage to make/renovate the department of Manager by getting all the required and necessary approvals from the authorities and management as well as getting best quotations ensuring to save the maximum amount of investment during this project.
Certification
Higher Secondary Certificate H. Sc (Commerce) in 2006.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Gateway Customer Service Agent
02.2014 - Current
DUTY PROCESSOR
DHL May
01.2010 - 02.2015
System Operator
Department DHA
12.2008 - 10.2010
Operations Assistant
DUBAI – TCS Express
01.2007 - 01.2008
customer facilitator
TCS Pakistan Private Ltd
08.2006 - 02.2007
High School Diploma -
H. Sc (Commerce)
03.2005 - 07.2006
Customer Relation Officer and left as a Cashier
PIZZA HUT
01.2005 - 07.2006