Ahsan Khan
Dammam
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Branch Service Supervisor
Attieh Medico Ltd
1 2020 - Current
- Achieved service sales targets by over 80% for four consecutive years, resulting in substantial revenue growth and market expansion in the Eastern region
- Improved team efficiency by 20%, directly leading to an increase in customer satisfaction scores
- Facilitated meetings and conducted audits, resulting in a 25% enhancement of relationships with manufacturers and suppliers
- Optimized service contracts and spare parts procurement, reducing a 10% cost and boosting overall service profitability
- Effectively supervise daily service operations, consistently meet financial goals, and support company-wide growth initiatives
- Implemented a database management system, reducing administrative workload by 30% and enhancing data accuracy
- Managed operations provided leadership to teams and coordinated with stakeholders to deliver services and contracts effectively, leading to an increase in profit year on year
- Enhance the current service levels and ensure that services are delivered in line with international standards and best practices in the market.
Country Technical Head - Dornier
Attieh Medico Ltd
01.2020 - Current
- Spearheaded technical support for Dornier products, overseeing installation and commissioning, resulting in a 20% increase in operational efficiency in KSA
- Directed equipment procurement and negotiations, implementing planned preventive maintenance (PPM) aligned with manufacturer protocols
- Provided critical product insights to sales representatives, leading to a 15% increase in efficiency through process improvements
- Successfully oversaw the full project with a focus on root cause analysis and corrective action implementation
- Effectively controlled spare parts inventory and liaised with manufacturers for technical updates and issue resolution, resulting in a 25% reduction in downtime
- Implemented corrective measures for root causes, leading to a 20% decrease in equipment failures and a notable boost in customer satisfaction
- Acted as the primary liaison with the supplier for all technical matters and spare parts orders, ensuring efficient issue resolution and order fulfillment
- Proficient in executing Field Change Orders, Engineering Orders, and incorporating updates while generating comprehensive feedback reports, contributing to a 15% increase in overall process efficiency.
Installation and Project Engineer
Attieh Medico LTD
11.2013 - 01.2020
Education
B.Sc. - Bio-Medical Engineering
Skills
Operations Management
Accounts Receivable
Sales management
Workforce Management
Business Development
Revenue Generation
Key Performance Indicators
Product Training
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Multitasking
Excellent Communication
Decision-Making
Client Relationship Management
Critical Thinking
Financial Reporting
Sales Support
Cash Flow Management
Certification
Microsoft Power BI (Codebasics.io), CB-49-63670
Training
- Dornier Lithotripsy, Delta II, Germany
- Dornier Lithotripsy, Gemini, Germany
- Mindray Ultrasound, Te5/7, KSA
- Samsung X Ray, GC85, Korea
- Dornier Lithotripsy, Compact Sigma, Germany
- Dornier Laser, Medilas H Solvo, Germany
Timeline
Country Technical Head - Dornier - Attieh Medico Ltd
01.2020 - Current
Installation and Project Engineer - Attieh Medico LTD
11.2013 - 01.2020
Branch Service Supervisor - Attieh Medico Ltd
1 2020 - Current
Sir Syed University of Engineering & Technology - B.Sc., Bio-Medical Engineering