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Motivated and detail-oriented professional with strong customer service and administrative support experience. Skilled in conducting interviews, gathering and organizing information, maintaining accurate documentation, and communicating clearly with individuals from diverse backgrounds. Comfortable using computer systems, databases, and web-based applications to research and verify information. Demonstrates empathy, professionalism, and sound judgment when handling sensitive information. Eager to apply strong organizational and communication skills in an Eligibility Technician role and successfully complete induction training.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I am an organized and dependable candidate for the role of Housing Support Officer. In my current employment I have proved to be consistent in managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I wish to embark on a new career path that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I regularly work with young people in crisis situations and provide them, and those affected directly by their behaviours with a strong, confident and supportive service
As level three in residential care I effectively run the shifts that I am rostered, managing four to five young people and the level two on shift. Running the shift requires prioritising of workloads, monitoring of environment, support of staff and young people, mentoring and being prepared for any crisis that may occur.
I work closely with Aboriginal Practice Leaders to provide holistic cultural support to Indigenous young people whether residing on or off country. I have provided strong advocacy for both Indegenous and African young people in our facility. I am also the proud mother of three Ethiopian born children (now adults) and as such am acutely aware of cultural differences that exist in society.
I have strong written and verbal communication skills developed throughout my working career and am keenly aware of the need to be objective and concise in my communications and to provide the required level of confidentiality required by departmental requirements.
As the role I am seeking is in a different field to my current experience I am enthusiastic to learn and develop my practice to become a proficient, supportive leader within the organisation as I have done in my current role.
In summary I have spent 16 years in frontline crisis intervention within the Department of Communities and I believe through this experience I have become a detail-oriented team player with strong organizational skills. I highly capable of handling multiple tasks simultaneously with a high degree of empathy, professionalism and accuracy.

I am an empathetic worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. I believe in nurturing a safe environment in order for the children in care to flourish. I am extremely motivated in providing care, guidance and support to youth in group home settings. I believe in using a child-centered approach to practice, as well as the 'Supporting Families and Protecting Children' framework for practice. I also have great experience working with complex scenarios and managing family conflicts and behavioural issues.
I am a patient and professional individual with knowledge of standard policies and practices related to group care. I have been able to complete 14 weeks in a Child Safety Service Centre and observe and participate in the daily tasks of a CSO. During this time, assisted in transporting children, speaking with families, carers, and stakeholders.

Personable and compassionate individual with commitment to providing exceptional care in residential settings. Possesses foundational understanding of patient care principles and demonstrates proficiency in communication and basic healthcare skills. Dedicated to making positive impact on residents' lives by ensuring their well-being and comfort.

Ailyn Geronimo

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Residential Care Worker

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Certificate 3 in Aged Care

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Residential Care Worker

Certificate 3 in Aged Care

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