AIPERI KUDAIBERGENOVA
Riyadh,Saudi Arabia
Summary
Personable and professional with strong background in customer service and administration, adept in managing front office operations and ensuring welcoming atmosphere. Skilled in multitasking and conflict resolution, contributing to seamless daily operations and high guest satisfaction. Committed to bringing organisation and excellence to Head hostess role.
Overview
9
9
years of professional experience
Work history
Receptionist
Black Tap KAFD
Riyadh , Saudi Arabia
2025.09 - Current
- Managed reservations and seating arrangements for smooth operations.
- Handled customer queries and complaints, ensuring satisfaction.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
- Organised waiting lists during peak hours to manage crowd effectively.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Updated table status on restaurant management software for accurate tracking.
Head Receptionist
NAC restaurant
Riyadh, KSA
2022.01 - 2025.09
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed reservations and walk-in guests, optimizing restaurant capacity.
- Reduced waiting times through effective time and resource management.
- Collaborated with kitchen and serving staff for smooth service operations.
- Created memorable customer experiences through attentive, responsive service.
Hostess
Four Seasons Hotel
Riyadh, Saudi Arabia
2021.12 - 2022.06
- Ensure menus are clean, stocked, neatly arranged at all times.
- To ensure all guests are greeted and served by the server in an appropriate time frame.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Managed guest expectations by providing accurate wait times.
Hostess
Vonresorts Hotels
Antalya, Turkey
2018.06 - 2018.11
- Greeted guests and escorted to tables, minimising wait times.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Communicated with kitchen teams to establish good food and service flows.
- Checked on guests to maintain food and service satisfaction.
Hostess
Belli's Deluxe Hotel
Antalya, Turkey
2017.07 - 2017.11
- Answered phone calls and inquiries, providing information and assistance to callers.
- Collaborated with kitchen and serving staff for smooth service operations.
- Provided receipts and invoices and collected payments from customers.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Coordinated reservations and seating arrangements for optimal customer flow.
Education
Bachelor of Science - Russian Philology and Foreign Languages
2015.01 - 1 2019
Skills
- Professional and smart presentation
- Open and clear communicator
- Punctual
- Attention to detail
- Organised and reliable
- Flexible schedule management
LANGUAGES
English (Fluent)
Russian (Fluent)
Turkish (Fluent)
Arabic (Basic)
Timeline
Receptionist
Black Tap KAFD
2025.09 - Current
Head Receptionist
NAC restaurant
2022.01 - 2025.09
Hostess
Four Seasons Hotel
2021.12 - 2022.06
Hostess
Vonresorts Hotels
2018.06 - 2018.11
Hostess
Belli's Deluxe Hotel
2017.07 - 2017.11
Bachelor of Science - Russian Philology and Foreign Languages
2015.01 - 1 2019