Aisha Nasser
Riyadh,Saudi Arabia
Summary
Committed with exceptional leadership, organizational skills, and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Senior Project Lead - TATA Consultancy Services Co
Saudi Aramco Project- SRM
2023.09 - 2026.03
- Manage vendor requests & communications
- Coordinate training, onboarding & development
- Lead team performance & collaboration
- Conduct reviews & recognize achievements
- Identify gaps & implement improvements
- Support hiring & team growth
- Plan, track & deliver projects on time
- Manage risks, resources & processes
- Ensure quality, compliance & safety
- Communicate with stakeholders & clients
- Resolve issues & drive continuous improvement
Project Team Lead - TATA Consultancy Services Co
ARO - SRM
2022.11 - 2023.09
- Mentored and coached junior staff to produce high-performing, quality team members.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Developed and implemented strategic processes for improved productivity and profitability.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
Senior Team Lead - TATA Consultancy Services Co
Saudi Aramco Project - SRM
2018.04 - 2022.11
- Knowledge transfer of new project (Saudi Aramco).
- Creating manuals & Process Maps and creating action plans.
- Updating and monitoring calls and updating IVR according to business requirements and improvement of the process.
- Executing meetings with client Monthly and Quarterly basis to discuss on the progress of the project.
- Performed Due Diligence.
- Evaluating team's annually Performance.
- Worked with TATA team on automating the current Project ( IResponse, Conversa, Chatbot and Whatsapp).
Human Resources Officer
Creative Solutions Restaurants Company Ltd.
Riyadh, Saudi Arabia
2015.07 - 2018.03
- Being actively involved in recruitment by preparing job descriptions, employment contracts, health insurance, and managing the hiring process Inkingdom as well as overseas as per the operations needs.
- Maintain employee records (attendance, leaves, performance, etc.) according to policy and legal requirements.
- Review employment and working conditions to ensure legal compliance.
- Handling payrolls, Vacation Leave allowance, travel ticket allowance, and end of service benefits.
- Working on preparing an orientation for the new joiners in the Organization.
Senior Customer Service Officer
Medical Center
Riyadh, Saudi Arabia
2008.01 - 2015.05
- Acknowledging and resolving customer requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Analyze statistics and provide management team with KPI's that will assist with efficiency, scheduling, etc.
Education
Computer Studies for Software Engineering
Stargate Institute- Global International College.
RiyadhSkills
- MS Office
- SAP Ariba Platform
- Visitor Management System
- SAP system
- BMC Remedy system
- Novacura Portal
- IFS application
- Conversa - BOT
- Recruiting and hiring
- Agile methodology
- Excellent communication skills
Certification
-Coaching Champion Award - TATA
-Project Synthesis - Certificate of Participation, Service & Commitment Award - TATA
-Certificate of Appreciation on Information Security Fest. - TATA
Accomplishments
- Certificate of appreciation from IDSSD Division Head - Saudi Aramco
- Appreciation on Completion ARO Project successfully
- Recognized as Best Lead Performer among SCM - Saudi Aramco Project - TATA
References
References available upon request.
Timeline
Senior Project Lead - TATA Consultancy Services Co
Saudi Aramco Project- SRM
2023.09 - 2026.03
Project Team Lead - TATA Consultancy Services Co
ARO - SRM
2022.11 - 2023.09
Senior Team Lead - TATA Consultancy Services Co
Saudi Aramco Project - SRM
2018.04 - 2022.11
Human Resources Officer
Creative Solutions Restaurants Company Ltd.
2015.07 - 2018.03
Senior Customer Service Officer
Medical Center
2008.01 - 2015.05
Computer Studies for Software Engineering
Stargate Institute- Global International College.