Aishwarya Anil Gaikwad
Hindu
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
DEPUTY MANAGER- CREDIT CARDS -CUSTOMER SERVICE
KOTAK MAHINDRA BANK LTD
THANE, India
04.2020 - Current
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
- Monitored and evaluated annual business plans in consultation with team members to meet set targets.
- Planned and managed resources and budget to support and deliver objectives.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Prioritised activities to deliver programmed work within thescheduled time and budget.
ASST.MANAGER - CREDIT CARD AND RETAIL LIABILITIES.
KOTAK MAHINDRA BANK LTD.
THANE, India
06.2018 - 04.2020
- Built customer relationships with consultative sales approach.
- Trained staff on best practices to achieve optimal productivity.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Education
Master of Business Administration - Financial & Humanresource Management
Bharati Vidyapeeth Deemed University
PUNE,INDIA 01.2021 - 06.2023
M.Com - Banking & Finance
VPM'S K.G.Joshi College of Arts and N.G. Bedekar C
Thane,India 04.2016 - 05.2018
Bachelor of Commerce - Accounting & Finance
VPM'S K.G.Joshi College of Arts and N.G. Bedekar c
04.2013 - 07.2016
H.S.C - Commerce
HSC
THANE2013
MAHARASHTRA -
S.S.C
Thane2011
Skills
- Strategic decision-making
- Mediation skills
- Resource optimisation
- Democratic leadership
- Workforce development
- SMART goal setting
- Customer rapport
- Commercial improvement planning
Interests
PERSONAL INFORMATION
Address: , Patel pride, room no 001, C win, behind Nair Bhavan and Near Krishna Marriage Hall, Amber colony, Ambernath West pin code 421501, Hobbies: , Listening to music
Languages
English
Advanced
Marathi
Native
Hindi
Advanced
Certification
- MS-CIT
- MS-OFFICE
- D.T.P
- TALLY-9
Timeline
Master of Business Administration - Financial & Humanresource Management
Bharati Vidyapeeth Deemed University
01.2021 - 06.2023
DEPUTY MANAGER- CREDIT CARDS -CUSTOMER SERVICE
KOTAK MAHINDRA BANK LTD
04.2020 - Current
ASST.MANAGER - CREDIT CARD AND RETAIL LIABILITIES.
KOTAK MAHINDRA BANK LTD.
06.2018 - 04.2020
M.Com - Banking & Finance
VPM'S K.G.Joshi College of Arts and N.G. Bedekar C
04.2016 - 05.2018
Bachelor of Commerce - Accounting & Finance
VPM'S K.G.Joshi College of Arts and N.G. Bedekar c
04.2013 - 07.2016
H.S.C - Commerce
HSC
MAHARASHTRA -
S.S.C
- MS-CIT
- MS-OFFICE
- D.T.P
- TALLY-9
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