A. J. DHAHAJEED IBNU
Tabuk
Overview
21
21
years of professional experience
1
1
Language
Work History
Restaurant Operation Manager, Opening and Implementation Specialist
Shahy Fast Food
Tabuk
02.2020 - Current
- Pre-Opening Management: Oversee all phases of restaurant openings, including site selection, design, and construction coordination
- Ensure that all operational systems are in place before the launch
- Implementation of Systems: Collaborate with IT and operational teams to implement new technologies and standard operating procedures across all QSR outlets
- Staff Recruitment and Training: Participate in hiring processes, and ensure all staff are adequately trained on operational procedures and customer service standards
- Operational Oversight: Monitor daily operations post-opening to ensure compliance with company policies, quality standards, and health regulations
- Address any operational challenges that arise
- Vendor Management: Establish relationships with suppliers and vendors to ensure timely delivery of products and services necessary for smooth operations
- Customer Experience Focus: Ensure that customer satisfaction remains a priority by implementing feedback mechanisms and addressing complaints effectively.
Restaurant Operation Manager
Shahy Fast Food
Tabuk
12.2011 - 01.2020
- Manage all food safety regulations and follow restaurant safety procedures; ensure all required postings are visible and displayed
- Wear a headset to listen for how the team is interacting with the guest and then praise, coach or re-direct when needed
- Trouble-shoot basic equipment maintenance issues
- Follow all local marketing plans to ensure the staff is trained and prepared for promotions
- Use all structured material set forth by corporate partners
- Implement and administer team policies, procedures, and behaviors to ensure a safe and positive work environment
- Ensure daily food safety compliance measures and operational standards
- Communicate with the Restaurant General Manager and support restaurant leaders when necessary
- Work with friendliness and a sense of urgency; greet every guest
- Ensure that every guest has an exceptional visit every time they visit the restaurant
- Resolve issues with positivity and sound judgement
- Walk through the entire restaurant checking on guests, asking how their meal was, verify that the building exterior is inviting and safe
- Ensure that the restaurant follows all local
- Know the market trade area so that decisions can be made relevant to the guests and community need
- Organize team meetings, pre shift meetings and safety meetings
- Validate that all food is prepared following company recipes and ensures safety standards are adhered to
- Accounts for all sales within the point of sale system and inventory tracking systems are effectively utilized within the restaurant
- If necessary, create and implement extra measures to resolve concerns about inventory
- Conduct inventory of food and place food orders to meet the demands of the business
- Manage the multiple areas of food flow through the restaurant to ensure food cost standards are met
- Monitor staffing throughout the day
- Verify accurate payroll and time clock punches
- Manage labor to ensure profitability of the restaurant
- Ensure that all subordinate employees remain productive throughout their shift
- Use equipment, small wares, and products for their intended purpose
- Validate it is safe and working properly
- Ensure staff uses all safety equipment as required
- Follow all cash policies.
Restaurant Coach
Express Food Company, ALBAIK
Jeddah
02.2007 - 05.2010
- Scheduling shifts and Payroll administration for team members
- Team Member motivation and Problem Solving
- Training team members on service, quality, sanitation, ethics and standards
- Interaction with customers and resolving complaints
- Promotion in launch of new products
- Preparing Production plan and Inventory control
- Preparing and sending sales reports
- Implementation of systems and standards provided by the franchisor
- Monitor the receiving and storing of products Team member problem solving
- Identifying potentials for promotion and report to HR
- Participated as part of an operations team to serve a customer volume of about 100,000 pilgrims at Mina during Hajj.
Branch In-charge
The Professional Courier Company Ltd
Chennai
03.2005 - 02.2006
- Detailed check of consignments IN and Out
- Route allotment to field employees
- Surprise visits to monitor field employees
- Visiting corporate customers to build relationship and to assess new requirements
- Receive and resolve guest complaints through customer relations department
- Employee payroll to head office
- Communicated and coordinated employee problems with the HR management
Distributor
ITC Products
Chennai
07.2004 - 02.2005
- Promoted the new and existing FMCG products in the market
- Calculated and transmitted weekly market analysis to the distributor point
- Communicated with distributors and retailers to determine their suggestions and feedback
- Resolving retailer complaints
- Weekly product report to Management
grinder
Maya Appliances (P) Ltd
Chennai
01.2004 - 05.2004
- The primary objectives of the study is to identify the consumer satisfaction towards Preethi mixer grinders and to find the brand awareness and most influencing factors, in purchasing the product
Marketing Executive
Excel Enterprises
Education
Master of Business Administration - Human Resource & Marketing
University of Madras
01.2004
B.Sc. - Hotel and Catering Management
University of Madras
01.2002
Skills
- COMPUTER SKILLS:
- Proficient in SAPAAD Restaurant POS Management System with comprehensive knowledge of all functionalities and operations
- Microsoft Office (with proficiency in Excel)
- Citrix Software - Database Support
- Skills:
- Highly adaptable with a strong willingness to quickly learn any new skills required for the role to effectively support the company's success
Timeline
Restaurant Operation Manager, Opening and Implementation Specialist
Shahy Fast Food
02.2020 - Current
Restaurant Operation Manager
Shahy Fast Food
12.2011 - 01.2020
Restaurant Coach
Express Food Company, ALBAIK
02.2007 - 05.2010
Branch In-charge
The Professional Courier Company Ltd
03.2005 - 02.2006
Distributor
ITC Products
07.2004 - 02.2005
grinder
Maya Appliances (P) Ltd
01.2004 - 05.2004
Marketing Executive
Excel Enterprises
Master of Business Administration - Human Resource & Marketing
University of Madras
B.Sc. - Hotel and Catering Management
University of Madras
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