AJJU SINGH
Hospitality Management, Barista, Bartender,F&B Department
Dehradun Uttarakhand
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over Number years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Head Barista
Deep Ocean Food Company
Al Hasa
2020.03 - Current
- Brunch Kingdom Saudi Arabia, Barista JOB Responsibilities
- Greeting customers and delivering excellent customer service
- Preparing coffees and other beverages to a high standard of taste and quality
- Making recommendations to customers and answering any questions
- Coordinate orders for Junior Baristas and waiters to ensure a smooth customer experience
- Manage orders for stock and coffee supplies
- Maintain and clean coffee machines
- Organize service where needed
- Train and set standards for Junior Baristas and Wait Staff
- Monitor and maintain hygiene and cleaning standards
- Liaise with coffee roasters and management to ensure the smooth running of operations .
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Designed and adjusted work schedules to meet business demands.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Barista
With Jasmine Café
Al Khobar
2018.05 - 2019.11
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Barista Trainer
Ble Cafe Food Company
Al Khobar
2016.04 - 2018.02
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
Bartender Supervisor
Beer Cafe
Saket
2013.02 - 2016.01
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
Food Service Team Member
Hyphens Hotel
Haridwar
2012.01 - 2013.01
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Assisted servers by providing glassware and utensils to guests.
- Documented kitchen inventory by reviewing stock and counting items.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Received orders from customers and input into order management system.
- Greeted customers at counter to fulfill requests and answer questions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
B.H.M - Hospitality Administration and Hotel Management
Nims Delhi
Delhi 2010.01 - 2012.01
Diploma - Hotel Management
DHMTI
Deherdun Uttarakhand 2009.01 - 2009.12
Skills
Hospitality ManagementIT SkillsPowerPoint, Microsoft Outlook, Internet Applications Maple FoodicsIndustrial Training
Organization: The Bristol, Gurgaon
Key Learning Areas: Worked in all the departments and learnt about theInternshipOrganization: The Café Celesta, DehradunKey Learning Areas: Worked in Food & Beverage DepartmentO Successfully received 100% appraisal in F&B Service department during Industrial TrainingRecognized with ‘Best Audit’ Award in 2016Skills and QualificationsA passion for coffee and customer service A team playerStrong communication skills Stakeholder and relationship managementMulti-tasking, time management and organizational skillsConfidence to train new membersCreativity and problem solving skills Leadership skillsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Barista
Deep Ocean Food Company
2020.03 - Current
Barista
With Jasmine Café
2018.05 - 2019.11
Barista Trainer
Ble Cafe Food Company
2016.04 - 2018.02
Bartender Supervisor
Beer Cafe
2013.02 - 2016.01
Food Service Team Member
Hyphens Hotel
2012.01 - 2013.01
B.H.M - Hospitality Administration and Hotel Management
Nims Delhi
2010.01 - 2012.01
Diploma - Hotel Management
DHMTI
2009.01 - 2009.12