Personal Summary Experienced senior IT Support 7 years of professional experience. In- depth knowledge of installation, System Assembling, Network and server access, Professional Summary Core competencies include Team management, familiar with Windows and Mac, Operating system selectivity, familiar with Google and Microsoft Spread sheets designing spreads sheet , Install Operating system, Network preparation implementation LAN and CCTV Cameras . Technical Proficiency
Overview
4
4
years of post-secondary education
8
8
Certifications
Work History
IT Specialist
SIT Sytems
Riyadh
03.2022 - 10.2022
Keep computer systems running smoothly and ensure users get the maximum benefit from them
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk staff or clients through series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
CCTV Installation with plan graph
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on task until completion (or referral to third parties, if appropriate)
Priorities and manage many open cases at one time
Rapidly establish good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Major Project Completed
Mama Noura Riyadh Restaurant CCTV installation and Access Control with as built
Lead IT Specialist
Ministry Of culture
Riyadh
03.2022 - 03.2022
Here my main duties are the following:
Responsible for ensuring that quality of the works being delivered by the project team is in compliance with project quality plan, procedures and instructions.
Conduct an appropriate level of review and surveillance of the design and build activities (All installation) to ensure the design is properly implemented and controlled
Perform CCTC surveillance of contractor’s activities with respect to
Engage in review of contractors technical submittals, method of statement associated with installation of Operating system and equipment’s, cable pulling, cable termination, inspection test plans, and installation sequence drawings and as built drawings.
Responded Technical team and organized their work chart
Find technical issue and discovered the solution
Find the peripherals drivers and installed.
Identifies the root cause of quality problems, and coordinates modifications or other corrective actions
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Senior Tech
Era Motors Kerala
02.2020 - 03.2022
Scope: Here my main responsibilities were to conduct the project /verifications of
Operating system, NETWORK system and Installation of ALL type of printer
Maintains office system and Operating system support
Network Printer Installation
Arranged online conferences through systems
Handled Social media advertisement and collated customer details and transferred to the call back
executives
Conduct pre inspection meeting the client or on the behalf of client.
Find the spreadsheet solution for the showroom
Created spread sheet solution for customer support.
Maintained server room
Maintained Email replay’s supplier purchase orders, manufacturing, and other
related services.
Digitally image mapped to the computer
Review and Approval of Quality Assurance Plan/Inspection test procedure.
Working as an expeditor if required and requested by client.
Raw material inspection and noted in spreadsheets
Review of Test certificates with respect to Standards, project Specification
& Purchase Order.
Manage Company sites and collected customer information
Day to Day running of site office, vendor &dealing with clients
01.2018 - 02.2020
IT Specialist
Comnsec Technologies Kochi
02.2018 - 01.2020
Server Room maintenance
Operating system installation windows, Linux and android Etc…
Create the Local Area Network TCP IP
System based application installation
Find hardware compliance and solved problem
Assembled new systems
Manage Company sites and collected customer information
Tech Admin
Pravasi Tours and Travels, Ajmal Pallippurath
01.2015 - 01.2018
Technical admin
Pravasi Tours and Travels Kerala INDIA
03.2015 - 01.2018
Operating system installation windows, Linux and android Etc…
System based application installation
Find hardware compliance and solved problem
Assembled new systems
Manage Company sites and collected customer information
Collect the customer data from leads site and transfer to the customer support department