AkRAM MOHAMED HAMOUDA NAWAI
Dammam
Summary
Senior Field Engineer with 11 years experience in the healthcare industry in Saudi Arabia (Dammam - Eastern Region). Solid understanding of field service operations and the metrics used to determine success. Experienced professional with strong leadership and relationship-building skills. Highly rated in customer satisfaction surveys. Extensive knowledge regarding the service and repair of clinical diagnostic instrumentation
Overview
11
11
years of professional experience
Work History
Senior Field Service Engineer
Salehiya - Laboratory Maintenance Department
06.2019 - Current
- Products: Blood Gas Analyzer (ABL800Flex&ABL90Flex)
+Cardiac Marker (AQT90Flex). - Install, troubleshoot, and repair Radiometer products.
- Perform preventive maintenance, system hardware and software upgrades
- Install and conduct customers user training as required
- Help Desk activities (Remote session for remote area)
- Spare parts Management ( warehouse/pricing/Finding)
- analysis and statistic
- SAP key User (at SAP ERP migration project)
- Follow up daily service call with Dammam team ,close all open task in the SAP system and follow up the required spare parts of open tasks .
Senior Field Service Engineer
X-ray Ultra
05.2017 - 06.2019
- maintenance &diagnosis of ultrasound & x‑ray machines faults Customer Service
- PPM Upgrade SW Help Desk activities (Remote session & whatsap
- Spare Parts management (Warehouse/ Pricing / Finding / Sales )
- Reliability (analysis and statistic) Education / Teaching (arranging / giving technical training) Make good demonstration for new sales opportunities
- AP key User (at SAP ERP migration project)
- Service Process and Flows
- installation new X‑ray machines (Mobile&stationary )
- Integration the wireless FPD
- connect the new printer to x‑ray machine
- change batteries of mobile x‑ray
- adjustment of the battery voltage Detection circuit
Field Service Engineer
Salehiya Saudi Arabia
06.2013 - 05.2017
- Technical Support of Ultrasound High-End equipment’s for Service activities
- Service in the field
- Customer Service
- PPM
- Upgrade SW
- Help Desk activities (by email and whatssp )
- Troubleshooting
- Spare Parts management (Warehouse/ Pricing / Finding / Sales / Logistic)
- Education / Teaching (arranging / giving technical training)
- Make good demonstration for new sales opportunities
- SAP key User (at SAP ERP migration project)
- Service Process and Flows
Education
Bachelor - Computer Science And Programming
Sharg El NEIL College
Sudan - KhartoumDiploma 3 Years - Electronic Engineer
Sudan University of Science &Technology
Susan - KhartoumSkills
- Network configuration
- Client Relationship Building
- Excellent Microsoft office skills
- Very good skills in Communication & Search
- Work under pressure
- Ability to learn new technology
References
Eng.Mazen Krar - KSA Lab supervisor at salehiya company
Bob: +966543539579
Eng.Jehad Sharaf - KSA service Manager ar Radiometer
Mob:+966557369605
Eng.Osama Sadah service manger at Salehiya company
Mob: +966553525842
Languages
Arabic
Native language
English
Proficient
C2
Training Certificates
ABL800 Flex Service Training (KSA)
Manufacturer: Radiometer Medical ApS
ABL90 Flex Service Training (KSA)
Manufacturer: Radiometer Medical ApS
AQT90 Flex Service Training (KSA)
Manufacturer: Radiometer Medical ApS
maintenance of ultrasound machines
ESAOTE - ITALY
maintenance of ultrasound machines
ESAOTE - ITALY
service and application of ultrasound machines
ESAOTE - ITALY
Mobile Dart Evolution - Mobile X-RAY
SHIMADZU - Saudi Arabia
service course
RadSpeed X_RAY
SHIMADZU - Saudi Arabia
service course
Timeline
Senior Field Service Engineer
Salehiya - Laboratory Maintenance Department
06.2019 - Current
Senior Field Service Engineer
X-ray Ultra
05.2017 - 06.2019
Field Service Engineer
Salehiya Saudi Arabia
06.2013 - 05.2017
Bachelor - Computer Science And Programming
Sharg El NEIL College
Diploma 3 Years - Electronic Engineer
Sudan University of Science &Technology
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