Akhil Mohanan
Jeddah,jeddah
Summary
Airport Services and Ground Operations Specialist with over 5 years of experience in passenger handling, departure control systems, and aircraft turnaround supervision. Proven record in leading teams, improving on-time performance, enhancing passenger experience, and maintaining strict safety and regulatory compliance. Certified in Dangerous Goods (Category 8/10) and Aircraft Weight and Balance. Seeking to leverage skills and leadership – at Emirates Airline.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Turnaround Coordinator
Saudi Ground Services (SGS)
02.2024 - Current
- Supervise on-time turnaround of A320, A321, A380, A330, A350, B777, B787 fleets in compliance with OTP and safety standards.
- Lead multi-disciplinary ramp teams including loading, fuelling, catering and boarding.
- Operate departure control system for check-in, boarding and load data transmission.
- Handle Dangerous Goods (Category 8/10) and ensure regulatory adherence.
- Oversee VIP, SSR and disruption handling, baggage tracing and claims with high resolution rate. Implemented enhanced turnaround monitoring reducing delays by 15 percent within six months.
Executive – Airport Operations and Customer Service
IndiGo Airlines
02.2021 - 02.2024
- Managed daily passenger services including DCS check-in, boarding, travel documentation and baggage handling.
- Performed aircraft weight and balance calculations for A320, A321 and ATR 700 fleets.
- Supervised frontline staff managing boarding gates, baggage tracing and claims handling. Handled irregular operations including delays, diversions and cancellations minimizing passenger disruption.
- Delivered VIP and SSR handling increasing customer satisfaction scores.
- Supported AOCC and flight dispatch ensuring operational readiness and on-time departures.
Customer Relationship Executive
Thomas Cook Foreign Exchange
07.2019 - 05.2020
- Provided foreign exchange and travel related financial services to international passengers.
- Ensured compliance with financial, security and airport regulations.
- Assisted passengers with currency and travel queries improving customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
BBA - Aviation Management
Nehru College of Aeronautics And Applied Sciences
Coimbatore ,Tamil Nadu01.2018
Diploma - IATA Customer Service And Amadeus Check-in System
Nehru College of Aeronautics & Applied Sciences
Coimbatore ,Tamil Nadu06-2018
Airport Operations and Guest Management Training -
Airport Authority of India
01.2018
Skills
- Airport Services and Ground Operations (Check-in, Boarding, Baggage, Documentation)
- Departure Control Systems (DCS): Check-in, Boarding, Load Control, Baggage Handling
- Reservations, Fares and Ticketing Procedures
- Baggage Tracing, Claims Handling, Irregularity Reporting
- Aircraft Turnaround Supervision and On-Time Performance (Narrow Body and Wide Body)
- Ramp Handling, Safety and Regulatory Compliance (IATA, ICAO, GACA, AAI)
- Aircraft Weight and Balance, Load Sheet Preparation
- VIP and Special Services Handling (SSR, CIP)
- Team Leadership, Shift Supervision, Training and Performance Improvement
- Microsoft Word, Excel, Email, Amadeus and Airport Systems
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Safety oversight
- Reliability
- Adaptability
- Customer relationship management (CRM)
- Documentation
- Strong empathy
- Customer relations
- Baggage handling
- Exceptional communication
- Airline policies
- Flight scheduling
- Travel documentation
- Ticketing systems
- Airport procedures
- Reservation confirmation
- Reservation software
- Problem-solving
- Baggage handling procedures
- Microsoft office
- Special needs assistance
- Phone and email etiquette
- Effective communication
- Active listening
- Complaint handling
- Problem-solving aptitude
- Computer reservation software
- Professionalism
- Relationship building
- Lost baggage tracing
Certification
- Aircraft Weight and Balance Load Officer – SGS (Valid)
- Dangerous Goods Certification Category 8/10 – SGS
- Aircraft Turnaround Coordination Training – SGS and IndiGo
- Ramp Safety and Operations – SGS and IndiGo
- IATA Customer Service Management
- Emergency Response Management
- VIP and Special Guest Handling
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
PROFESSIONAL ATTRIBUTES
Adaptable, detail-oriented and dependable professional with strong teamwork, problem solving and decision-making skills. Proven ability to handle high-pressure environments while ensuring safety, efficiency and superior guest experience. Flexible for 24/7 operations and multi-shift schedules.
ADDITIONAL INFORMATION
- Nationality: Indian
- Passport: R1987271
- Passport Expiry: 26/06/207
- Place of Issue: Trivandrum
PERSONAL DETAILS
Address: 7769, Al Hamdaniya,Jeddah,Saudi Arabia
Date of Birth:28-09-1996
Gender:Male
Nationality:Indian
Martial Status: Single
Timeline
Turnaround Coordinator
Saudi Ground Services (SGS)
02.2024 - Current
Executive – Airport Operations and Customer Service
IndiGo Airlines
02.2021 - 02.2024
Customer Relationship Executive
Thomas Cook Foreign Exchange
07.2019 - 05.2020
BBA - Aviation Management
Nehru College of Aeronautics And Applied Sciences
Diploma - IATA Customer Service And Amadeus Check-in System
Nehru College of Aeronautics & Applied Sciences
Airport Operations and Guest Management Training -
Airport Authority of India