Football
AKHIL. N
Airline/ Airport Customer Service
Areecode,Kerala
Summary
Professional Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Airline customer service agent position in Aviation & Hospitality environment With superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker
Overview
8
8
years of post-secondary education
3
3
Languages
Work History
Customer Service Agent
90 Degree Event Management - Reboot Kerala Hackathon 2020
Malappuram, Kerala
01.2021 - 07.2021
- Provided primary customer support to internal and external customers.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Resolved customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Education
Diploma in Aviation & Hospitality -
AERO Institute of Technology
Calicut- Kerala 06.2020 - 03.2021
Bachelor of Commerce - CA
Reginal Collage of Science And Humanities
Kizhisseri - Kerala 06.2018 - Current
Higher Secondary School - Computer Science
Subulussalam Higher Secondary School (SSHSS)
Moorkanad , Arecode- Kerala 06.2016 - 03.2018
High School - SSLC
Subulussalam Higher Secondary School (SSHSS)
Moorkanad, Arecode - Kerala 06.2014 - 03.2016
Skills
Organization and Time management
undefinedInterests
Music
Timeline
Customer Service Agent
90 Degree Event Management - Reboot Kerala Hackathon 2020
01.2021 - 07.2021
Diploma in Aviation & Hospitality -
AERO Institute of Technology
06.2020 - 03.2021
Bachelor of Commerce - CA
Reginal Collage of Science And Humanities
06.2018 - Current
Higher Secondary School - Computer Science
Subulussalam Higher Secondary School (SSHSS)
06.2016 - 03.2018
High School - SSLC
Subulussalam Higher Secondary School (SSHSS)
06.2014 - 03.2016
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