Al-Jawhara Saud
Experienced Administration
Riyadh
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Admin Associate
Deloitte
12.2021 - Current
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports to suggest corrective actions and process improvements.
Administration officer
Almarai Company
02.2018 - 11.2021
- Produced detailed reports to track trends and keep senior management informed.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared and delivered reports to various departments.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Collected, validated and distributed information to employees.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Generated reports to suggest corrective actions and process improvements.
Digital Engagement Adviser
STC
Riyadh
03.2016 - 03.2017
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
FedEx
Customer Care Center
04.2012 - 06.2014
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained excellent attendance record, consistently arriving to work on time.
مسؤول مبيعات
Al Khaleej Training and Education
Riyadh
01.2011 - 04.2012
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Admin and Receptionist
Berlitz Language Center
Riyadh
12.2009 - 08.2010
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Provided callers with address, directions, company website and related information.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Diploma - Network Technology
New Horizons Institute
01.2007 - 01.2009
Bachelor’s Degree - Business Administration
King Faisal University Al
01.2014 - 01.2017
Skills
Microsoft Office
Helpdesk administration
Human resources administration
Administration and management
Administrative leadership
Academic administration
Sales and marketing
Certification
Internet and Computing Core IC3 (2007)
Timeline
Admin Associate
Deloitte
12.2021 - Current
Interpersonal & Communication Skills, ACK (July 2019 )
07-2019
Advanced Personal Leadership Program, School of Education & Psychology (March 2019)
03-2019
Administration officer
Almarai Company
02.2018 - 11.2021
Introduction to Human Resources Functions.
07-2017
Digital Engagement Adviser
STC
03.2016 - 03.2017
Bachelor’s Degree - Business Administration
King Faisal University Al
01.2014 - 01.2017
FedEx
Customer Care Center
04.2012 - 06.2014
COSMOS Track & Trace Basics Training, FedEx (2012)
01-2012
Ground Operations Applied Learning & Soft skills, FedEx (2012)
01-2012
Customer Care & Basic Telephone Skills, FedEx (2012)
01-2012
Sales & Marketing, New Horizons (2011)
01-2011
مسؤول مبيعات
Al Khaleej Training and Education
01.2011 - 04.2012
Admin and Receptionist
Berlitz Language Center
12.2009 - 08.2010
Diploma - Network Technology
New Horizons Institute
01.2007 - 01.2009
Internet and Computing Core IC3 (2007)
01-2007