Al-Moatasem MANSOUR
Support Engineer
Riyadh
Summary
IT professional with over 6 years of experience in technical support and project management. Skilled in troubleshooting, system installations, and providing excellent customer service. Proven ability to manage projects and work collaboratively within teams. Committed to continuous learning and enhancing technical skills.
Overview
2026
2026
years of professional experience
2013
2013
years of post-secondary education
Work History
Support Engineer
2P Compony and Ebttikar Company On SPL Project
2022 - Current
- Exercises sound judgment when carrying out responsibilities.
- Serves as a positive team member and is a good fit for NTG and Subsidies. Establishes productive working relationships.
- Shows initiative; takes ownership of all responsibilities. Seeks and acts upon performance feedback Demonstrates a desire to enhance knowledge, skills and abilities. follows through on training and development opportunities.
- Worked with SOTI MobiControl to support and manage enterprise mobile devices. Responsibilities included device enrollment, remote troubleshooting, application deployment, and ensuring secure and efficient device usage across various departments.
- Worked on the SEDCO queue management system.
- Provided technical support and monitoring for the Riverbed application, ensuring smooth performance and resolving any issues related to network optimization and performance monitoring.
Technical Support Engineer
WAMY
2016 - 2020
- Installing, Configuring, and Solving hardware & software problems.
- Carry out calls registration for technical support on a daily basis and help to solve problems at the frontline.
- Communicate positively and effectively with staff and team members to close the tickets.
- Provide client support and technical issue resolution via remote support, Email, phone, or on-site support.
- Install Applications, drivers, and devices.
- Change the users' configurations on the Active Directory and Exchange server.
Project Manager
WAMY
2013 - 2015
- Coordination with the implementing agencies (approved by contracts) to implement the project.
- Drafting an offer document and sending it to the issuing authority for approval.
- Approve an order for the project on behalf of the executing company of the project.
- Ensure the good performance, technical exhaustion, and fast production.
- Prepare a final report of the project and submit it to the department.
Education
Bachelor - Computer Information Systems (IT)
Al-Quds Open University
Skills
Ability to learn
Flexible
Maintain good relations
Support new systems and applications
Work with groups
Interpreting ideas
Timeline
Support Engineer
2P Compony and Ebttikar Company On SPL Project
2022 - Current
Technical Support Engineer
WAMY
2016 - 2020
Project Manager
WAMY
2013 - 2015
Bachelor - Computer Information Systems (IT)
Al-Quds Open University
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