Al-Waleed Khenkar

• Managed multiple hospitality operations during F1 race events, ensuring seamless execution under high-pressure conditions.
• Oversaw water distribution across 29 locations, acting as the main point of contact with vendors to ensure uninterrupted supply.
• Supervised food safety compliance across all hospitality areas, maintaining high standards and regulatory requirements.
• Led end-to-end staffing of 263 hosts & hostesses, including recruitment, selection, training, and on-ground supervision to ensure exceptional hospitality standards.
• Managed distribution of collaterals and uniforms for event staff and stakeholders.
• Coordinated VIP access programs (VAPs) to ensure premium guest handling and experience.
• Handled accreditation processes, ensuring accurate access control for staff and stakeholders.
• Coordinated visa processes for international staff and participants.

• Managed key account operations for government clients, including the Ministry of Hajj, delivering end-to-end event hospitality and protocol services.
• Led planning and execution of accommodation and transportation logistics (hotels, vehicles, VIP transfers) for large-scale events and delegations.
• Developed and managed RFPs for hotels, transport providers, and vendors; negotiated contracts to ensure cost efficiency and high service standards.
• Acted as primary point of contact for clients, aligning on requirements, timelines, and service delivery expectations.
• Secured and managed hospitality service agreements with external companies hosting events, overseeing full execution from planning to delivery.
• Delivered large-scale hospitality operations for 800+ guests annually during Hajj Expo, ensuring seamless coordination across multiple stakeholders.
• Led training and deployment of 250+ ushers, ensuring consistent guest experience, protocol compliance, and operational readiness.
• Coordinated with cross-functional teams and vendors to manage bookings, confirmations, and last-minute operational changes under high-pressure environments.
• Oversaw VIP guest experience and protocol services in line with government standards and expectations.

• Imports Global Items.
• Delivered significant cost savings through strategic supplier negotiations.
• Optimised product assortment for maximised profitability and customer satisfaction.
• Built strong relationships with key stakeholders to facilitate productive collaborations.
• Managed inventory levels efficiently, reducing chances of stockouts or overstocks.
• Plan a Monthly target plan for each Employee.

Hajj Conference & Exhibition.

• Closing deals with hotels.
• Provide accommodation for over 89 Global Delegates.
• Managed budgeting process whilst ensuring optimal resource utilisation.
• Working directly with the Ministry of Hajj.
• Daily report of the movement of the Delegates.
• Making sure the operation runs smoothly.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Led team meetings, ensured clear communication amongst all members.
• Coordinated with other supervisors to maintain consistency across shifts.
• Identified potential risks and mitigated them through proactive measures.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.

• Led team meetings to foster communication and collaboration.
• Coordinated with other branches for seamless service delivery.
• Managed daily operations to ensure smooth running of the branch.
• Ensured branch met all regulatory requirements for safe operation.
• Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
• Pioneered the implementation of CRM systems for improved data management and customer relations.
• Analyzed sales reports to identify trends and update strategies.
• Coordinated logistics, ensuring timely delivery of orders.
• Set high standards of cleanliness, contributing to a pleasant ambiance in the lounge.
• Increased customer satisfaction by delivering high levels of customer service.

• Maintained documents and records to comply with internal policies and external regulations.
• Offered instruction, coaching and motivation for enhanced team morale.
• Night Manager in Charge
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Monitored incoming payments from clients or customers to ensure prompt receipt of funds.
• Led team of auditors for higher productivity.
• Carried out day-to-day duties accurately and efficiently.

EXPO Hajj and Umrah.

• Work closely with the RSIFF Guest Relations Department, in particular the VIP Manager.
• Help ensure a flawless guest service experience for VIP guests.
• Help coordinate the arrival and departure of guests with the Transportation team.
• Provide professional and exceptional customer service.
• Greet guests upon their arrival to Jeddah and/or to their hotel.
• Ensure smooth check-in and check-out procedures.
• Ensure the assigned rooms are prepared and ready prior to check-in of the guest.
• Accompany specific (VIP) guests and ensure their timely arrival to press junkets, photo calls, the Red Carpet, screenings and other events.
• Accompany guests (VIP) on leisure trips & excursions.
• Help assemble the welcome packs and ensure all guests receive them upon arrival to the festival.
• Help organize the room drop offs via the Hotel Concierge
• Provide information to the guest’s information about Jeddah and event.
• Provide feedback to the Guest Relations team on a daily basis.
• Performs other related duties as assigned.

• Managed workflow to continuously exceed quality service goals.
• Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
• Responded to customer requests with friendly, knowledgeable service and support.
• Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
• Increase the guest voice Score.
• First Saudi team in Cairo.

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Offered detailed advice on product and service benefits.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Acting Night Manager after 3 months since I joined the property.

Daily night report, Operation sheet for the day, Night Audit, checking all the night report and taking action for it.

• Resolved customer problems and complaints.
• Operator
• Reservation afternoon
• Provide High and fast service.
• Checking reviews daily.
• Courtesy calls.
• Night Audit.
• Night run for opera and micros.
• Guest satisfactions.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Increased sales by offering advice on purchases and promoting additional products.
• Helped resolve client problems quickly with superior customer service.
• Top seller.

• Planned marketing initiatives and leveraged referral network to promote business development.
• Promoted events via social media and drafted phone scripts to recruit volunteers.
• Managed event logistics and operations, including support staff, vendor services and volunteers.
• Selected and ordered décor and event materials.