Alaa Alakkas
Summary
Proactive Business and data analysis consultant with 2+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery.
Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
8
8
years of professional experience
Work History
Business and Data Analysis Consultant
BRG and DATA INSIGHT
12.2021 - Current
- Developed complex dashboard and reporting tools to track business performance metrics.
- Implemented business intelligence solutions to increase operational efficiency.
- Collaborated with stakeholders to identify business needs and data sources.
- Created data models to support decision-making processes.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Administrative Manager
Johns Hopkins Aramco Healthcare
05.2021 - 11.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Transformation Consultant
Codeit
01.2018 - 03.2020
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Created and optimized records management strategies to coordinate and protect information.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
Contact Person
Tele Care
01.2016 - 11.2017
- Communicated policies and procedures, identified relevant issues and selected best options for resolution.
- Delivered service to customers within agreed-upon service levels and established performance standards.
- Screened and interviewed people for various programs and confirmed or denied eligibility using proven interview techniques.
- Performed high-quality customer service in fast-paced, high call volume environment.
- Deployed automation tools expertly to access and update client information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
bachelor's degree - Computer and Management Information Systems
King Faisal University
FutureX + Coursera Digital Content Management - undefined
undefined
Saudi Electronic University
Human Resources Management
Saudi Electronic University
TeleCare Company / Training and Development Information Technology basics - undefined
Saudi Electronic University
Cisco Networking - undefined
GCCOP- Al Hassa College
Skills
Reporting daily ,weekly and MonthlyJAVA and Python knowledge
Business Development
Business planning
Gap analysis
Flexible and Adaptable
Written Communication
Technical Writing
Timeline
Business and Data Analysis Consultant
BRG and DATA INSIGHT
12.2021 - Current
Administrative Manager
Johns Hopkins Aramco Healthcare
05.2021 - 11.2021
Transformation Consultant
Codeit
01.2018 - 03.2020
Contact Person
Tele Care
01.2016 - 11.2017
bachelor's degree - Computer and Management Information Systems
King Faisal University
FutureX + Coursera Digital Content Management - undefined
undefined
Saudi Electronic University
Human Resources Management
Saudi Electronic University
TeleCare Company / Training and Development Information Technology basics - undefined
Saudi Electronic University
Cisco Networking - undefined
GCCOP- Al Hassa College