Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alaa Alakkas

Summary

Proactive Business and data analysis consultant with 2+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery.
Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

Overview

8
8
years of professional experience

Work History

Business and Data Analysis Consultant

BRG and DATA INSIGHT
12.2021 - Current
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Created data models to support decision-making processes.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.

Administrative Manager

Johns Hopkins Aramco Healthcare
05.2021 - 11.2021
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.

Transformation Consultant

Codeit
01.2018 - 03.2020
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Created and optimized records management strategies to coordinate and protect information.
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.

Contact Person

Tele Care
01.2016 - 11.2017
  • Communicated policies and procedures, identified relevant issues and selected best options for resolution.
  • Delivered service to customers within agreed-upon service levels and established performance standards.
  • Screened and interviewed people for various programs and confirmed or denied eligibility using proven interview techniques.
  • Performed high-quality customer service in fast-paced, high call volume environment.
  • Deployed automation tools expertly to access and update client information.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

bachelor's degree - Computer and Management Information Systems

King Faisal University

FutureX + Coursera Digital Content Management - undefined

undefined

Saudi Electronic University

Human Resources Management

Saudi Electronic University

TeleCare Company / Training and Development Information Technology basics - undefined

Saudi Electronic University

Cisco Networking - undefined

GCCOP- Al Hassa College

Skills

Reporting daily ,weekly and Monthlyundefined

Timeline

Business and Data Analysis Consultant

BRG and DATA INSIGHT
12.2021 - Current

Administrative Manager

Johns Hopkins Aramco Healthcare
05.2021 - 11.2021

Transformation Consultant

Codeit
01.2018 - 03.2020

Contact Person

Tele Care
01.2016 - 11.2017

bachelor's degree - Computer and Management Information Systems

King Faisal University

FutureX + Coursera Digital Content Management - undefined

undefined

Saudi Electronic University

Human Resources Management

Saudi Electronic University

TeleCare Company / Training and Development Information Technology basics - undefined

Saudi Electronic University

Cisco Networking - undefined

GCCOP- Al Hassa College
Alaa Alakkas