Alaa Bantan
Jeddah,Saudi Arabia
Summary
A seasoned professional with expertise in tactful negotiation and a client-focused approach, demonstrating exceptional empathy and understanding. Skilled in customer education and onboarding, with a patient attitude that ensures seamless delivery timeframe estimation and proactive follow-up behaviour. Proficient in cash handling, invoice processing, and quality assurance controls, complemented by strong problem-solving abilities and team leadership skills. Adept at public speaking and multi-tasking, with a commitment to creative problem solving. Career goals include leveraging time-management prowess to enhance organisational efficiency and drive customer satisfaction.
Overview
14
14
years of professional experience
Work history
Customer service representative
Dr.Sulaiman Fakeeh Hospital
Jeddah, Saudi Arabia
03.2015 - Current
- Assisted customers with inquiries and resolved issues through effective communication.
- Provided support to team members by sharing knowledge of products and services.
- Handled transactions accurately and processed payments using point-of-sale systems.
- Maintained cleanliness and organisation of work area to enhance customer experience.
- Collaborated with colleagues to ensure timely response to customer needs and concerns.
- Documented customer interactions and feedback to contribute to service improvements.
- Participated in training sessions to develop skills in customer service and product knowledge.
- Engaged with customers to create a welcoming atmosphere and foster positive relationships.
Customer service officer
United Doctors Hospital
Jeddah
02.2014 - 01.2015
Customer service officer
Dr. Talal Qutub polyclinic
Jeddah, Mecca Region
01.2012 - 01.2014
Customer service officer
Al Jadaani Hospital
Jeddah
07.2011 - 12.2011
Education
High School Diploma -
The First Quraan Memorization School
Makkah, Mecca RegionAccounting for Non-Accountants Course
Rebal Institute
Jeddah, Mecca Region 09.2024 - 10.2024
English corse level 2.3
Top International Language institute
Jeddah, Mecca Region /2023 - /2024
Total Quality Mangement & Performance Measurement
Rebal Institute
Jeddah, Mecca RegionFinancial Managment and Budgeting
Rebal Institute
Jeddah, Mecca RegionAdminstrative problem solving & decision making
Takniat Al Oloum
Jeddah, Mecca RegionCybersecurity & Information protection
Takniat Al Oloum
Jeddah, Mecca RegionCybersecurity & Information protection
Fakeeh Education
Jeddah, Mecca Region /2020 - /2025
Occupational safety & health principles according to OSHA
Takniat Al Oloum
Jeddah, Mecca RegionIntitutional Excellence Accourding to Quality Standards
Takniat Al Oloum
Jeddah, Mecca RegionExcellence in customer service
Rebal Institute
Jeddah, Mecca RegionBasics of human resorces mangement
Proleadres Institute
Jeddah, Mecca RegionSkills
- Tactful negotiation
- Client-Focused approach
- Empathy understanding
- Customer education and onboarding
- Patient attitude
- Delivery timeframe estimation
- Time-Management prowess
- Proactive follow-up behaviour
- Cash handling
- Invoice processing
- Problem-solving
- Team Leadership
- Public speaking
- Multi-tasking
- Creative problem solving
- Quality Assurance (QA) controls
Timeline
Accounting for Non-Accountants Course
Rebal Institute
09.2024 - 10.2024
Customer service representative
Dr.Sulaiman Fakeeh Hospital
03.2015 - Current
Customer service officer
United Doctors Hospital
02.2014 - 01.2015
Customer service officer
Dr. Talal Qutub polyclinic
01.2012 - 01.2014
Customer service officer
Al Jadaani Hospital
07.2011 - 12.2011
High School Diploma -
The First Quraan Memorization School
English corse level 2.3
Top International Language institute
/2023 - /2024
Total Quality Mangement & Performance Measurement
Rebal Institute
Financial Managment and Budgeting
Rebal Institute
Adminstrative problem solving & decision making
Takniat Al Oloum
Cybersecurity & Information protection
Takniat Al Oloum
Cybersecurity & Information protection
Fakeeh Education
/2020 - /2025
Occupational safety & health principles according to OSHA
Takniat Al Oloum
Intitutional Excellence Accourding to Quality Standards
Takniat Al Oloum
Excellence in customer service
Rebal Institute
Basics of human resorces mangement
Proleadres Institute
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