Hi, I’m
Alaa Binfadhl
Riyadh,Saudi Arabia
Summary
With a background in UX writing, I have honed my skills in crafting user-centric content that enhances digital experiences. My passion for creating seamless interactions has driven me to seek opportunities in the Customer Experience (CX) field, where I am eager to apply my expertise in user communication and content optimization to elevate customer journeys and drive meaningful engagement. I am excited to leverage my UX writing skills to contribute to the world of CX, ultimately enhancing user satisfaction and loyalty.
Overview
3
years of professional experience
5
years of post-secondary education
1
Certification
Work history
neoleap
UX Writer Specialist
02.2022 - Current
Job overview
- Spearheaded optimization efforts for company content notifications, resulting in a cost reduction of over 20 million SAR in SMS expenses
- Developed optimized user experiences through collaboration with multi-disciplinary stakeholders.
- Designed UX product and service solutions to meet business goals
- Collaborated with planning, development and production teams to aid product evolution.
- Collaborated with UI designers to execute attractive designs
- Contributed to the marketing campaign by assisting in the creation and evaluation of campaign content
- Collaborated with the CRM team to improve and develop user-friendly notifications
- Incorporate thorough research and data analysis into my content creation process to ensure accuracy, credibility, and depth in my work
Thiqah Business Services
User Experience Trainee
01.2021 - 10.2023
Job overview
- Participate in creating content guide for the company.
- Evaluate and enhanced "Saber, Sales app, Companies System (Ministry of Commerce), Tiqan, Franchise (monsha'at), Trade-names (Ministry of Commerce) and more.
- Conduct user interviews to gather valuable data that contributes to the improvement of company project content
Education
Imam Mohammed Bin Saud Islamic University
Bachelor of Languages and Translation from English
03.2012 - 04.2017
University overview
Languages and Translation, English, GPA: 4.65, -Class Honor
Skills
- Content creation and auditing
- UX research
- Translation
- Beginner skill for UI design
- Foundational UI Design Skills
- Leadership
Certification
- The Fundamentals of UX Writing, UX Content Collective
Issued Oct 2022 - UX Design & User Experience Design Course - Theory Only, Udemy Issued Oct 2020
Languages
Arabic
Native
English
Fluent
Timeline
UX Writer Specialist
neoleap
02.2022 - Current
User Experience Trainee
Thiqah Business Services
01.2021 - 10.2023
Imam Mohammed Bin Saud Islamic University
Bachelor of Languages and Translation from English
03.2012 - 04.2017
Similar Profiles
Juman AlbwardyJuman Albwardy
Database Administrator at NeoleapDatabase Administrator at Neoleap
Tamim Al-MahmoodTamim Al-Mahmood
Senior PM- Facility Management, 20M at NeoleapSenior PM- Facility Management, 20M at Neoleap
Edrak ALMohannaEdrak ALMohanna
Project Manager at NeoLeapProject Manager at NeoLeap
Nouf AlbadranNouf Albadran
Operations manager at Marketedia AgencyOperations manager at Marketedia Agency
Mamunur RashidMamunur Rashid
Document controller at Achieve Ultimate Company.Document controller at Achieve Ultimate Company.